Using Screen Lock and Resetting a Lost PIN
If you are using a 6000A+ or NEXT Hub and the screen is locked, please visit this article: https://support.getcleartouch.com/portal/en/kb/articles/6000a-and-next-hub-screen-lock
Beginning with the 6000U series and newer model panels, an Android app called Screen Lock is preinstalled, allowing users to set a PIN. To access this app, navigate to your Android Home screen and tap the grid icon in the bottom-right corner of the screen to view your currently installed apps. Select Screen Lock from this page, and you will be presented with the option to set a Screen Lock 4-digit PIN. Once the PIN has been set, you put the panel into Standby Mode by pressing the power button once. This will prevent other users from interacting with the panel, even after the display has been shut down and restarted.
The screen lock on these panels will look like this:
Unfortunately, some users have reported either forgetting their Screen Lock password or another user setting the password, which results in the display being locked down. To clear the Screen Lock password and regain access to the display, press "INPUT, 0, 2, 1, 4" on your Clear Touch remote. The app will immediately be unlocked, and the password will be cleared until you set it again in the future.
Please reach out to our Support Team using one of the following methods if you have additional questions:
Email: it@getcleartouch.com
Phone: 864-643-5045 Monday through Friday from 8:30am - 7:00pm Eastern Time
Web Chat: https://www.getcleartouch.com/
Support Ticket: https://www.getcleartouch.com/support/
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