Using Screen Lock and Resetting a Lost PIN
If you are using a 6000A+ or NEXT Hub and the screen is locked, please visit this article: https://support.getcleartouch.com/portal/en/kb/articles/6000a-and-next-hub-screen-lock
Beginning with the 6000U series and newer model panels an Android app called Screen Lock comes preinstalled which allows a user to set a PIN. To access this app, navigate to your Android Home screen and tap the grid icon in the bottom right corner of the screen to see your currently installed apps. Select Screen Lock from this page, and you will be presented with the option to set a Screen Lock 4 digit PIN. Once the PIN has been set, you simply put the panel into Standby Mode by single pressing the power button. This will prevent other users from interacting with the panel, even after the display has been shut down and restarted.
The screen lock on these panels will look like this:
Unfortunately, some users have reported either forgetting their Screen Lock password or another user set the password which results in the display being locked down. To clear the Screen Lock password and regain access to the display, simply press "Input 0 2 1 4" on your Clear Touch remote. The app will immediately be unlocked, and the password will be cleared until you set it again in the future.
Please contact Clear Touch Interactive's Support Team with any questions about Screen Lock, or any other panel functions and capabilities. Our Support team can be reached using one of the following methods
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