Correcting Crashing Issues with Canvas on Android

Correcting Crashing Issues with Canvas on Android

If you encounter issues with the Canvas app crashing when opening, please use the following steps to resolve the issue.
  1. Ensure that the Android OS is connected to the internet either via Ethernet or WiFi.  You can check your network connection settings in your Android Settings app.  Canvas requires an internet connection to auto-activate on Clear Touch displays.  Once activated, the app no longer requires a network connection.
  2. Open the Canvas app, select the "menu" button at the bottom of the page, then select the "gear" icon at the top of the menu.  Select the "Check for updates" option to ensure that Canvas is up to date.
If the previous step fails, or Canvas continues crashing after activation, use the following steps to correct the issue:
  1. From your Android Home page, select the "waffle" icon in the bottom right corner of the screen.  Select "Settings", then scroll down and select "Apps".  Select "Canvas", and click the "Storage" button.  Select both the "Clear Cache" and "Clear Data" buttons to reset the app.  Close the Settings menu, and launch Canvas (please note that the app may require a network connection to re-activate after resetting the cache and data.)

If you continue to experience stability or crashing with Canvas, please contact Clear Touch Support at 864-643-5045 or submit a Support Ticket at
    • Related Articles

    • Android Recovery Screen

      If your panel's Android operating system has been corrupted, you may see the screen pictured below when you attempt to turn on the panel. In order to resolve this error, you will need to select the "Factory Data Reset" option outlined in red in the ...
    • Firmware Files for Clear Touch Panels

      *Update 11-15-2022* Firmware files for an optional update to Android 11 are available in the list at the end of this article, this update is only available for the 6000K+ series panels. IMPORTANT: To perform a manual firmware reload of your panel, ...
    • Internet Access on Android

      Internet/Network access on the Android side of the panel can be provided in two ways: 1. Wired- Located on the underside of the panel inputs, you'll find the Ethernet port for a hard-wired network cable. Next, in Android, go to Apps, then Settings, ...
    • Setting Up Your DC100 Wireless Document Camera in Canvas Software

      The Clear Touch DC100 Wireless Document Camera comes bundled with Canvas software. This software can be downloaded from one of the links below. Scroll down on the page and select the "Attached Files" tab to find your download: Windows 10 ...
    • Security Certificate Error Notifications Popping Up on Android Side of the Display

      Several users have notified us of obtrusive Security Certificate notifications that pop up on the display while browsing the web using the built-in Android Browser.  These errors are easily disabled, and require unchecking a setting in the Android ...