Clear Touch Networking Guide

Clear Touch Software Network Requirements

This document covers general network requirements for Clear Touch software and features relating to the 6000 and 7000 series interactive panels. 

Here are some email addresses to whitelist in order to eliminate communication going to the Junk/Spam folder. (Added 3/1/23)
  1. implementation@getcleartouch.com
  2. pd@getcleartouch.com
  3. training@getcleartouch.com
  4. tickets@cleartouch.zohosupport.com

OTA Firmware Updates

Over the air firmware updates, accessible through the Android Settings menu, require the Android side of the panel to be connected to the internet via Ethernet or Wi-Fi adapter.  Ensure that the following domain is white-listed on the network firewall:

Collage

*Devices must be on the same network in order to connect to one another.*

This is a full summary of the network ports and protocols used by different Collage utilities: Complete Collage Network Requirements

External Network Requirements:

Activation Servers:
Update Servers:
Software Usage:


Internal Network Requirements:

  • The TCP ports below handle device connection:

    • TCP 7385, 29736, 2067, 39458

  • The TCP/UDP ports listed below handle the transfer of functions within the device application (media/photo/camera, remote/mouse control, desktop sync, and one point of touch during screen share):

    • TCP 49200-49420 - Media and Desktop Synchronization (revised on 2/17/2023 to include 49401-49420)

    • UDP 49200-49420 - Remote/Mouse control and touch (revised on 2/17/2023 to include 49401-49420)

  • Chromecast and the Chrome Web Store App use the following:

    • TCP 8008, 8009, 8010+ until an available port is found

    • UDP 49400-49450

  • Airplay uses TCP 5000 and 7000

  • Airplay and Chromecast use UDP 5353

  • Miracast uses TCP/UDP 7236 and UDP 21200 and 21201

Bytello Command

Please open communication with the following ports and URLs:
  1. api-gb.bytello.com
  2. api-gb.ifpserver.com
  3. bytello-s0.r302.cc
  4. command.dms.bytello.com
  5. cstore-eus.bytello.com
  6. d35dypn5h7g5i6.cloudfront.net
  7. dms-eur.bytello.com
  8. dms.bytello.com
  9. eus-cvte-store-pri.s3.eu-central-1.amazonaws.com
  10. eus-cvte-store-pub.s3.eu-central-1.amazonaws.com
  11. iot-broker-eur.ifpserver.com
  12. iot-broker.ifpserver.com
  13. iot-eur.bytello.com
  14. iot.ifpserver.com
  15. iwbota.com
  16. ota-static-us.seewo.com
  17. usa-cstore.seewo.com
  18. usa-cvte-store-pub.s3-us-west-2.amazonaws.com
  19. usa-cvte-store.s3-us-west-2.amazonaws.com
  20. *. s3-us-west-2.amazonaws.com (as of 10/25/22)
  21. *.eus-store-pri.s3.eu-central-1.amazonaws.com (added 10/25/22; updated 5/1/23)
  22. d35dypn5h7g5i6.cloudfront.net (as of 10/25/22)
  23. TCP 80
  24. TCP 443
  25. TCP 8883 (software version < 1.8.3)
  26. noreply@bytello.com - added 1/27/2023; email address for activation and communication

NUITEQ Snowflake for Mac or PC - Updated 04/18/2023

The following links need to be approved/whitelisted in the internal IT infrastructure in order to make NUITEQ Stage work for your employees.


  1. https://ajax.googleapis.com Content distribution network for JavaScript libraries that our products use

  2. https://apis.google.com To support logging in using Google

  3. https://alcdn.msftauth.net To support logging in using Microsoft

  4. https://canvas-online.s3.us-west-2.amazonaws.com - Chorus Online Content storage

  5. https://cdn2.hubspot.net Image hosting for images in some emails we send

  6. licenseapi.nuiteq.com To be able to reach the NUITEQ licensing servers

  7.  licenseapi2.nuiteq.com To be able to reach the NUITEQ licensing servers

  8. download.nuiteq.com Snowflake & Chorus Desktop downloads

  9.  api.nuiteq.com Image search

  10. mtlc.nuiteq.com To be able to reach the NUITEQ Community

  11.  s3.eu-west-2.amazonaws.com/nuiteq-snowflake User media hosting such as images, thumbnails, video and audio

  12. https://nuiteq-snowflake.s3.eu-west-2.amazonaws.com/

  13. https://fonts.googleapis.com/ Content distribution network for fonts that our products use

  14. https://use.fontawesome.com Icon font (UI)

  15. https://js.hs-scripts.com/hubspot

  16. Snow.live 

  17. Snowflake.live

  18. https://snow.live/api/v2/ Used to allow integration between desktop and web versions of Snowflake

  19. https://stage-media.nuiteq.com/ For document conversion

  20. https://d3e7ee0ulb24wb.cloudfront.net Our JavaScript & Stylesheets for Snowflake.live

  1. Emails

  1. support@nuiteq.com To receive activation and other emails

  2. support@mg.nuiteq.com To receive activation and other emails




Clear Touch App Store

Like OTA firmware updates, the Clear Touch Store requires the Android side to be connected to the network via Ethernet or Wi-Fi Adapter.  Ensure that the following domain is white-listed on the network firewall:

Chorus on Android OS

The Chorus app on your Clear Touch display requires a network connection in order to auto-activate the software.  The following domains are required for auto-activation:
  1. https://licenseapi.nuiteq.com/hard/
  2. https://api.nuiteq.com/

Automatic Time & Date on Android OS

The Android OS will automatically update the time and date by default.  This feature can be enabled by navigating to Android Settings menu, selecting the "Date & Time" section, and checking the option for "Automatic Date & Time."   This feature uses the following port and domain to update the time:
  1. 2.android.pool.ntp.org
  2. 123 (UDP)

EasiSuite

EasiNote, EasiConnect, and EasiCapture will automatically activate on any machine that is connected to a 6000 Series panel via USB touch cable.  For activation issues, ensure that the following addresses are white-listed:
  • register.seewo.com
  • 121.40.190.165:80
  • 120.26.108.87:80
  • TCP 80
EasiConnect
  1. UDP: 7990
  2. TCP: 7991
  3. TCP: 7995
  4. TCP: 7994
  5. TCP: 7993
ClearTouch Experience
  1. Domain - @mn.co (as of 3/29/23)
  2. 147.185.161.77 (as of 3/29/23)
  3. 147.185.161.78 (as of 3/29/23)

Installing SSL Certificates on Android OS

For users who have implemented SSL/TLS network security protocols, our panels allow for SSL Certificates to be installed on the Android OS.  First, ensure the panel is running up-to-date firmware, either through a manual or OTA firmware update.  Prepare a USB thumb drive with the necessary SSL Certificates for your organization, and insert it into one of the USB ports on the panel.  Navigate to the Android Settings menu, and select the "Security" menu.  Click the "Install from storage" button, and navigate to the certificate files you wish to import to the panel. 


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