Clear Touch Networking Guide

Clear Touch Software Network Requirements

This document covers general network requirements for Clear Touch software and features relating to the 6000 and 7000 series interactive panels. 

Here are some email addresses to whitelist in order to eliminate communication going to the Junk/Spam folder. (Added 3/1/23)
  1. implementation@getcleartouch.com
  2. pd@getcleartouch.com
  3. training@getcleartouch.com
  4. tickets@cleartouch.zohosupport.com

OTA Firmware Updates

Over the air firmware updates, accessible through the Android Settings menu, require the Android side of the panel to be connected to the internet via Ethernet or Wi-Fi adapter.  Ensure that the following domain is white-listed on the network firewall:

Collage

*Devices must be on the same network in order to connect to one another.*

This is a full summary of the network ports and protocols used by different Collage utilities: Complete Collage Network Requirements

External Network Requirements:

Activation Servers:
Update Servers:
Software Usage:


Internal Network Requirements:

  • The TCP ports below handle device connection:

    • TCP 7385, 29736, 2067, 39458

  • The TCP/UDP ports listed below handle the transfer of functions within the device application (media/photo/camera, remote/mouse control, desktop sync, and one point of touch during screen share):

    • TCP 49200-49420 - Media and Desktop Synchronization (revised on 2/17/2023 to include 49401-49420)

    • UDP 49200-49420 - Remote/Mouse control and touch (revised on 2/17/2023 to include 49401-49420)

  • Chromecast and the Chrome Web Store App use the following:

    • TCP 8008, 8009, 8010+ until an available port is found

    • UDP 49400-49450

  • Airplay uses TCP 5000 and 7000

  • Airplay and Chromecast use UDP 5353

  • Miracast uses TCP/UDP 7236 and UDP 21200 and 21201

Bytello Command

Please open communication with the following ports and URLs:
  1. api-gb.bytello.com
  2. api-gb.ifpserver.com
  3. bytello-s0.r302.cc
  4. command.dms.bytello.com
  5. cstore-eus.bytello.com
  6. d35dypn5h7g5i6.cloudfront.net
  7. dms-eur.bytello.com
  8. dms.bytello.com
  9. eus-cvte-store-pri.s3.eu-central-1.amazonaws.com
  10. eus-cvte-store-pub.s3.eu-central-1.amazonaws.com
  11. iot-broker-eur.ifpserver.com
  12. iot-broker.ifpserver.com
  13. iot-eur.bytello.com
  14. iot.ifpserver.com
  15. iwbota.com
  16. ota-static-us.seewo.com
  17. usa-cstore.seewo.com
  18. usa-cvte-store-pub.s3-us-west-2.amazonaws.com
  19. usa-cvte-store.s3-us-west-2.amazonaws.com
  20. *. s3-us-west-2.amazonaws.com (as of 10/25/22)
  21. *. s3.eu-central- (as of 10/25/22)
  22. 1.amazonaws.com (as of 10/25/22)
  23. d35dypn5h7g5i6.cloudfront.net (as of 10/25/22)
  24. *. s3-us-west-2.amazonaws.com (as of 10/25/22)
  25. *. s3.eu-central- (as of 10/25/22)
  26. 1.amazonaws.com (as of 10/25/22)
  27. TCP 80
  28. TCP 443
  29. TCP 8883 (software version < 1.8.3)
  30. noreply@bytello.com - added 1/27/2023; email address for activation and communication

NUITEQ Snowflake for Mac or PC

Please whitelist the following URLs to make sure Snowflake has no problems fetching relevant information or activating the software:
  1.   https://cdn.jsdelivr.net
  2.   https://cdnjs.cloudflare.com
  3.   https://cdn.webrtc-experiment.com
  4.   https://webrtc.github.io
  5.   https://ajax.googleapis.com
  6.   https://apis.google.com
  7.   https://alcdn.msftauth.net
  8.   https://canvas-online.s3.us-west-2.amazonaws.com
  9.   https://maxcdn.bootstrapcdn.com
  10.   https://cdn2.hubspot.net
  11.   https://snow.live/api/v2/ - added 1/18/2023; Used to allow integration between desktop and web versions of Snowflake
  12.   https://stage-media.nuiteq.com/ - added 1/18/2023; For document conversion
  13.   licenseapi.nuiteq.com
  14.   licenseapi2.nuiteq.com
  15.   download.nuiteq.com
  16.   api.nuiteq.com
  17.   mtlc.nuiteq.com
  18.   s3.eu-west-2.amazonaws.com/nuiteq-snowflake
  19.   https://nuiteq-snowflake.s3.eu-west-2.amazonaws.com/
  20.   https://fonts.googleapis.com/
  21.   https://use.fontawesome.com
  22.   https://code.jquery.com
  23.   https://js.hs-scripts.com/hubspot
  24.   www.snow.live
  25.   Snowflake.live
  26. support@nuiteq.com - added 1/18/2023; email address for activation and communication
  27. support@mg.nuiteq.com - added 1/18/2023; email address for activation and communication

Clear Touch App Store

Like OTA firmware updates, the Clear Touch Store requires the Android side to be connected to the network via Ethernet or Wi-Fi Adapter.  Ensure that the following domain is white-listed on the network firewall:

Canvas on Android OS

The Canvas app on your Clear Touch display requires a network connection in order to auto-activate the software.  The following domains are required for auto-activation:
  1. https://licenseapi.nuiteq.com/hard/
  2. https://api.nuiteq.com/

Automatic Time & Date on Android OS

The Android OS will automatically update the time and date by default.  This feature can be enabled by navigating to Android Settings menu, selecting the "Date & Time" section, and checking the option for "Automatic Date & Time."   This feature uses the following port and domain to update the time:
  1. 2.android.pool.ntp.org
  2. 123 (UDP)

EasiSuite

EasiNote, EasiConnect, and EasiCapture will automatically activate on any machine that is connected to a 6000 Series panel via USB touch cable.  For activation issues, ensure that the following addresses are white-listed:
  • register.seewo.com
  • 121.40.190.165:80
  • 120.26.108.87:80
  • TCP 80
EasiConnect
  1. UDP: 7990
  2. TCP: 7991
  3. TCP: 7995
  4. TCP: 7994
  5. TCP: 7993
Installing SSL Certificates on Android OS

For users who have implemented SSL/TLS network security protocols, our panels allow for SSL Certificates to be installed on the Android OS.  First, ensure the panel is running up-to-date firmware, either through a manual or OTA firmware update.  Prepare a USB thumb drive with the necessary SSL Certificates for your organization, and insert it into one of the USB ports on the panel.  Navigate to the Android Settings menu, and select the "Security" menu.  Click the "Install from storage" button, and navigate to the certificate files you wish to import to the panel. 


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