This document covers general network requirements for Clear Touch software and features, along with troubleshooting steps for common networking issues relating to the 6000 and 7000 Series.
OTA Firmware Updates
Over the air firmware updates, accessible through the Android Settings menu, require the Android side of the panel to be connected to the internet via Ethernet or Wi-Fi adapter. Ensure that the following domain is white-listed on the network firewall:
Clear Touch App Store
Like OTA firmware updates, the Clear Touch Store requires the Android side to be connected to the network via Ethernet or Wi-Fi Adapter. Ensure that the following domain is white-listed on the network firewall:
NUITEQ Snowflake for Mac or PC
Please whitelist the following URLs to make sure Snowflake has no problems fetching relevant information or activating the software:
Collage
Devices must be on the same network to connect to each other. As of version 1.0.6.1754, Collage auto-activates on 6000 Series displays. If Collage fails to activate, ensure that the following domain is white-listed:
External Network Requirements:
Activation Servers:
Update Servers:
Software Usage:
Internal Network Requirements:
The TCP ports below handle device connection:
The TCP/UDP ports listed below handle the transfer of functions within the device application (media/photo/camera, remote/mouse control, desktop sync, and one point of touch during screen share):
Chromecast and the Chrome Web Store App use the following:
Airplay uses TCP 5000 and 7000
Airplay and Chromecast use UDP 5353
Miracast uses TCP/UDP 7236 and UDP 21200 and 21201
Bytello Command
Please open communication with the following ports and URLs:
- api-gb.bytello.com
- api-gb.ifpserver.com
- bytello-s0.r302.cc
- command.dms.bytello.com
- cstore-eus.bytello.com
- d35dypn5h7g5i6.cloudfront.net
- dms-eur.bytello.com
- dms.bytello.com
- eus-cvte-store-pri.s3.eu-central-1.amazonaws.com
- eus-cvte-store-pub.s3.eu-central-1.amazonaws.com
- iot-broker-eur.ifpserver.com
- iot-broker.ifpserver.com
- iot-eur.bytello.com
- iot.ifpserver.com
- iwbota.com
- ota-static-us.seewo.com
- usa-cstore.seewo.com
- usa-cvte-store-pub.s3-us-west-2.amazonaws.com
- usa-cvte-store.s3-us-west-2.amazonaws.com
- *. s3-us-west-2.amazonaws.com (as of 10/25/22)
- *. s3.eu-central- (as of 10/25/22)
- 1.amazonaws.com (as of 10/25/22)
- d35dypn5h7g5i6.cloudfront.net (as of 10/25/22)
- *. s3-us-west-2.amazonaws.com (as of 10/25/22)
- *. s3.eu-central- (as of 10/25/22)
- 1.amazonaws.com (as of 10/25/22)
- TCP 80
- TCP 443
- TCP 8883 (software version < 1.8.3)
Canvas on Android OS
The Canvas app on your Clear Touch display requires a network connection in order to auto-activate the software. The following domains are required for auto-activation:
- https://licenseapi.nuiteq.com/hard/
- https://api.nuiteq.com/
Automatic Time & Date on Android OS
The Android OS will automatically update the time and date by default. This feature can be enabled by navigating to Android Settings menu, selecting the "Date & Time" section, and checking the option for "Automatic Date & Time." This feature uses the following port and domain to update the time:
- 2.android.pool.ntp.org
- 123 (UDP)
EasiSuite
EasiNote, EasiConnect, and EasiCapture will automatically activate on any machine that is connected to a 6000 Series panel via USB touch cable. For activation issues, ensure that the following addresses are white-listed:
- register.seewo.com
- 121.40.190.165:80
- 120.26.108.87:80
- TCP 80
EasiConnect
- UDP: 7990
- TCP: 7991
- TCP: 7995
- TCP: 7994
- TCP: 7993
Installing SSL Certificates on Android OS
For users who have implemented SSL/TLS network security protocols, our panels allow for SSL Certificates to be installed on the Android OS. First, ensure the panel is running up-to-date firmware, either through a manual or OTA firmware update. Prepare a USB thumb drive with the necessary SSL Certificates for your organization, and insert it into one of the USB ports on the panel. Navigate to the Android Settings menu, and select the "Security" menu. Click the "Install from storage" button, and navigate to the certificate files you wish to import to the panel.
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