Related Product(s): 5000H+ & 6000 Series Panel(s)
Issue Description: When connecting an external PC to the Clear Touch panel, some models/manufactures of external PC’s will not function properly using the supplied 15’ USB cable to allow touch input.
Issue Resolution: In the interim, we are suggesting people try a shorter USB 2.0 A to B cable. (Also known as a printer cable) We may also be able to ship a shorter USB cable to them if needed.
Additional Comments: We are working with manufacturing to make sure these cables are tested with various external PC’s at the factory to ensure there are no future issues with connectivity.
Keyword(s): Touch, USB, Connectivity