Troubleshooting Steps for Adjustable or Convertible Stands
If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps:
- Plug the stand into a different wall outlet or surge protector to ensure
- Swap remotes with another working stand to ensure the remote is not malfunctioning.
- Verify if the stand can be repaired with calibration. When performing the calibration make sure that the Anti-Collision Sensor is being bypassed.
Once calibration has been completed, return all cabling to the proper connections without bypassing the Anti-Collision Sensor.
If, after completing the steps above, you are still having issues with your stand please contact Clear Touch Support by calling 864-643-5045 Monday through Friday from 8:30am to 7:00pm Eastern Time, or submit a Support Ticket at https://support.getcleartouch.com/portal/newticket.
Related Articles
Clear Touch Software Network Requirements
This document covers general network requirements for Clear Touch software and features relating interactive panels. Here are some email addresses to whitelist in order to eliminate communication going to the Junk/Spam folder. (Added 3/1/23) ...
How to Uninstall Programs on Windows 11
This guide will take you step by step through the process of removing an application or program on Windows 11. This is especially helpful to know when troubleshooting ClearTouch Software such as NUITEQ Snowflake or Collage. 1. Click the Windows ...
How to Uninstall Programs on MacOS
How to Uninstall Programs on MacOS This guide will take you step by step through the process of removing an application or program on MacOS. This is especially helpful to know when troubleshooting ClearTouch Software such as NUITEQ Snowflake or ...
How to Uninstall Programs on Windows 10
This guide will take you step by step through the process of removing an application or program on Windows 10. This is especially helpful to know when troubleshooting ClearTouch Software such as NUITEQ Snowflake or Collage. 1. Click the Windows ...
How to Reset Snowflake (Windows 11)
If you are experiencing issues with Snowflake that can't be resolved by closing and reopening the app, you may have to reset Snowflake. To reset Snowflake, follow the steps below. (Windows 11) *Note: This will reset all personalized settings within ...