Related Product(s): 5000 Series, 6000 Series
Issue Description: When connecting an external PC to the USB touch input using a cable greater than a length of 15 feet or using USB extenders such as Cat5/6 or USB Cable extenders, connectivity can be interrupted.
Issue Resolution: Given the different USB signal capabilities of various external PC’s, we can only support USB touch connectivity up to 15 feet. It is not recommended to use a cable longer than 15 ft.
*For the best experience, we always recommend using the Clear Touch Internal PC*
Keyword(s): USB, Connectivity, Extender, External PC