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            Extending USB for Connectivity to panels

            Related Product(s): 5000 Series, 6000 Series

            Issue Description: When connecting an external PC to the USB touch input using a cable greater than a length of 15 feet or using USB extenders such as Cat5/6 or USB Cable extenders, connectivity can be interrupted.

            Issue Resolution: Given the different USB signal capabilities of various external PC’s, we can only support USB touch connectivity up to 15 feet. It is not recommended to use a cable longer than 15 ft.

            *For the best experience, we always recommend using the Clear Touch Internal PC*


            Keyword(s): USB, Connectivity, Extender, External PC

            Updated: 30 May 2018 03:29 AM
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