This document covers general network requirements for Clear Touch software and features, along with troubleshooting steps for common networking issues relating to the 6000 Series.
OTA Firmware Updates
Over the air firmware updates, accessible through the Android Settings menu, require the Android side of the panel to be connected to the internet via Ethernet or Wi-Fi adapter. Ensure that the following domain is white-listed on the network firewall:
Clear Touch App Store
Like OTA firmware updates, the Clear Touch Store requires the Android side to be connected to the network via Ethernet or Wi-Fi Adapter. Ensure that the following domain is white-listed on the network firewall:
EasiNote, EasiConnect, and EasiCapture will automatically activate on any machine that is connected to a 6000 Series panel via USB touch cable. For activation issues, ensure that the following addresses are white-listed:
Devices must be on the same network and VLAN to connect to each other. As of version 18.104.22.1684, Collage auto-activates on 6000 Series displays. If Collage fails to activate, ensure that the following domain is white-listed:
Installing SSL Certificates on Android OS
First, ensure the panel is running an up-to-date firmware, either through a manual or OTA firmware update. Prepare a USB thumb drive with the necessary SSL Certificates for your organization, and insert it into one of the USB ports on the panel. Navigate to the Android Settings menu, and select the "Security" menu. Click the "Install from storage" button, and navigate to the certificate files you wish to import to the panel.
Ensure the following addresses and ports are whitelisted and open on the network firewall:
The built-in Android app Canvas will auto-activate once the Android side of the panel is connected to the internet. Once activated, Canvas no longer requires a network connection. The following domain must be accessible for auto-activation to work.