Recent Articles
Release Notes for 6000A+ (Firmware date December 10, 2025)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of December 10, 2025. (This firmware launched from our OTA server on January 2, ...
PC 'Module not match' error and fix with 7000XT panels
On factory firmware for the 7000XT series panels, you may notice a "Module not match" error when first booting up your PC module. This is an authentication error that is present on the factory firmware, preventing the PC input from booting correctly. ...
Release Notes for Collage v5.12
Collage v5.12 release notes Release Date: 12/8/2025 Release notes video: https://drive.google.com/file/d/1w1FwvOjarHHKErBg5ojcW8i5bdoTAWlM/view?usp=drive_link We are proud to introduce some updates for the Collage app. Probably the biggest is the ...
Command API Export Utility
We have introduced a new version of the Command Alert API. There is now an “API generator” utility that can export the Alert in a format that can be tested and imported into an Emergency Management Provider. BE ADVISED (Please read before utilizing ...
Clear Touch Support Training Offerings
Here are individual breakdowns for the three training programs offered by Clear Touch Support. These training programs are subject to availability upon request. Reseller/Installer Training (Held onsite in Greenville, SC) This course is designed for ...
Popular Articles
Remote Control Functions Guide
The remote controls for your Clear Touch Interactive panels have many functions that a lot of customers are unaware of. Please reference the graphic below for a quick reference. These functions may be useful when troubleshooting issues related to the ...
Firmware Files for Clear Touch Panels
UPDATED 01/05/2026 IMPORTANT: To perform a manual firmware reload of your panel, follow the steps in this guide: Firmware Reload Guide Please note that new USB formatting rules will apply to Android 15 files. Please refer to the reload guide for ...
Using Screen Lock and Resetting a Lost PIN
If you are using a 6000A+ or NEXT Hub and the screen is locked, please visit this article: https://support.getcleartouch.com/portal/en/kb/articles/6000a-and-next-hub-screen-lock Beginning with the 6000U series and newer model panels, an Android app ...
Fix for Clear Touch Interactive PC Module Shutting Down Using Streaming Services.
The following fix will apply to panels of the following series: 6000U, 6000K, 6000K+, 8086MAX, 7000X, and 7000XE. If you have experienced your Clear Touch Interactive PC module shutting down and/or going to a black screen and displaying "No Signal" ...
Use the Clear Touch Interactive Panel as a Secondary Monitor in Extend Mode
Using your Clear Touch Interactive Panel as a Secondary Monitor in Extend Mode ***For the best experience, we recommend mirroring or duplicating your display*** With Windows 10, Microsoft has given users the option of running multiple displays in ...