Known Issues
Windows 11 Multi-finger gestures and Snowflake
Please know that Windows 11 adds special multi-finger gesture support which can come into conflict with typical actions within the Snowflake software. For best performance after upgrading to Windows 11, please implement the following change: NUITEQ ...
By Passing Sho App After Firmware Update (6000K+ Series)
By Passing Sho App After Recent Firmware Update After Panel reboots, either after a Firmware Update, Reload, or a Factory Reset, the SHO application will Automatically Open. Select the Floating arrow on the right or left hand side of the display and ...
Collage - Issue Mirroring on Chromebooks after Chrome OS v94 update
There is a known issue that is not allowing Chromebooks to mirror to the CT panel through the Collage application. This issue surfaces when the Chrome OS updates to v94 or beyond. An update for the Chrome Web Store App was released on 10/26/2021 ...
Collage Update Guide
This guide outlines updated to the latest version of the Collage app on your Clear Touch panel (available for 5000C, 6000K, 7000X, 6000K+, 7000XE, and 80865MAX series panels). To check the version of your Collage app, launch the app from the Android ...
Correcting Crashing Issues with Canvas on Android
If you encounter issues with the Canvas app crashing when opening, please use the following steps to resolve the issue. Ensure that the Android OS is connected to the internet either via Ethernet or WiFi. You can check your network connection ...
Multi-Touch Compatibility for MAC OS
Please download the NTQ Touch driver in order to achieve multi-touch compatibility with MAC OS: https://www.getcleartouch.com/downloads/ If you have any issues please submit a ticket with our Support ...