Known Issues
Wrong Pin Code Popup Message Fix
Wrong Pin Code Popup If your panel intermittently has a popup at the bottom center that says “wrong pin,” follow these steps to fix the issue. 1. Open the Collage application and select Menu. 2. Select Screen Group. 3. Select Exit Group. 4. Select ...
“No Signal” with OPS Adapter and specific Display Driver Versions
This known issue is related to the combination of the following pieces of hardware: The PC25-SM or the PC27-VP within the PC-OPS-ADPT-120 and this slot computer being placed within the 6000U, 6000K, 7000X, or 7000XE IFP In order to work together, the ...
Windows 11 Multi-finger gestures and Snowflake
Please know that Windows 11 adds special multi-finger gesture support which can come into conflict with typical actions within the Snowflake software. For best performance after upgrading to Windows 11, please implement the following change: NUITEQ ...
By Passing Sho App After Firmware Update (6000K+ Series)
By Passing Sho App After Recent Firmware Update After Panel reboots, either after a Firmware Update, Reload, or a Factory Reset, the SHO application will Automatically Open. Select the Floating arrow on the right or left hand side of the display and ...
Fix for Canvas / Chorus / Whiteboard crashing immediately after opening
If you encounter issues with the Canvas / Chorus / Whiteboard Android app crashing immediately after opening, please follow these steps to resolve the issue. Ensure that the Android OS is connected to the internet either via Ethernet or WiFi. You can ...
Fix for Clear Touch Interactive PC Module Shutting Down Using Streaming Services.
The following fix will apply to panels of the following series: 6000U, 6000K, 6000K+, 8086MAX, 7000X, and 7000XE. If you have experienced your Clear Touch Interactive PC module shutting down and/or going to a black screen and displaying "No Signal" ...
Multi-Touch Compatibility for MAC OS
Please download the NTQ Touch driver in order to achieve multi-touch compatibility with MAC OS: https://www.getcleartouch.com/downloads/ If you have any issues please submit a ticket with our Support ...