FAQ
Recommended USB-C cable specs for Clear Touch Interactive panels
The following Clear Touch panel model series are designed with a USB Type C input that can be utilized as a "one cable to rule them;" this one cable can provide video, audio, touch, and wired ethernet connectivity when connecting an external ...
How to set up WOL server for powering on panels through Command (Bytello)
Clear Touch Interactive’s Command software is a cloud-based remote management tool that allows administrators to seamlessly access, monitor, and control their Clear Touch Interactive flat panels using any web-connected device. One of the features ...
6000K+ Firmware Update Record
Released week of 4/12/2021 (Firmware Revision 03/25/2021) Repaired - Canvas app icon on sidebar loads Canvas instead of Note Repaired - PC power on when the startup is Android OS Squashed - Android on-screen keyboard Shift key bug. Annotation tool ...
Panel Collage App Update Record
Please note that although some features are enabled with the panel application, they must also correspond with the software capabilities of the client (PC, iOS, MacOS, or Android device). V2.0 (available through the CT App Store for the 6000U series ...
Collage Guide
Clear Touch Collage™ is a powerful, yet easy-to-use, integrated software application that lets you cast devices to your Clear Touch® panel. This guide is intended to provide information about how the software communicates on the network as well as ...
Using the DC100 & DC110 Document Camera Wirelessly
The DC100 and DC110 Document Cameras are capable of being used with both a wired and a wireless connection. The wired connection uses a USB A-B cable to plug directly into a Clear Touch internal PC or an external PC. Connecting via the USB cable is ...
Troubleshooting Steps for Adjustable or Convertible Stands
If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps: - Plug the stand into a different wall outlet or surge protector to ensure - Swap remotes with another working stand to ensure the remote ...
Installing Over The Air (OTA) Firmware Updates
Our latest generation displays include an Over the Air (OTA) firmware update function that is built into the Android Settings menu. Please note that this functionality requires the Android side of your Clear Touch display to be connected to the ...
Redeeming Snowflake Licensing and Managing Sub-logins as an IT Administrator
Note: This guide will cover managing your Snowflake licensing and user accounts. If you have not yet received the licensing for Snowflake, please email implementation@getcleartouch.com and our Implementation Team will work with you. Snowflake is an ...
How to Enable Advanced Code Mode in Collage
*Note: With the update to Collage v5, Advanced Code Mode is the default mode for all connections. Please see the Collage v5 White Paper for more information. If you are experiencing issues connecting your external device to a Clear Touch panel using ...
Using Screen Lock and Resetting a Lost PIN
If you are using a 6000A+ or NEXT Hub and the screen is locked, please visit this article: https://support.getcleartouch.com/portal/en/kb/articles/6000a-and-next-hub-screen-lock Beginning with the 6000U series and newer model panels an Android app ...
Remote Control Functions Guide
The remote controls for your Clear Touch Interactive panels have many functions that a lot of customers are unaware of. Please reference the graphic below for a quick reference. These functions may be useful when troubleshooting issues related to the ...
Installing Windows 10 on a Clear Touch Interactive PC Module
Clear Touch Interactive offers a range of Integrated PC Modules that can either be purchased pre-loaded with Windows 10 Pro or without an operating system. If you or your organization chooses to purchase your PC Module without an OS, you will need to ...
Accessing the Boot options on a Clear Touch Internal PC Module
1. After turning the panel on and Android has booted, you may pull up the Input menu and choose PC. (Once the PC input has been chosen the panel will give the Internal PC module a power on signal.) 2. At this time you may begin pressing F7 repeatedly ...
Accessing BIOS on a Clear Touch Internal PC Module
1. After turning the panel on and Android has booted, you may pull up the Input menu and choose PC. (Once the PC input has been chosen the panel will give the Internal PC module a power on signal.) 2. At this time you may begin pressing F2 repeatedly ...
Enabling PXE Booting on Integrated PC Modules
This guide will cover the process of enabling Network (PXE) booting on Clear Touch Interactive PC Modules. To begin, power on the panel and switch the input to "PC". While the PC is booting, rapidly press "F2" using your remote control or an external ...
Clear Touch Software Network Requirements
This document covers general network requirements for Clear Touch software and features. Please whitelist these email addresses in order to eliminate communication going to the Junk/Spam folder. implementation@getcleartouch.com pd@getcleartouch.com ...
Use the Clear Touch Interactive Panel as a Secondary Monitor in Extend Mode
Using your Clear Touch Interactive Panel as a Secondary Monitor in Extend Mode ***For the best experience, we recommend mirroring or duplicating your display*** With Windows 10, Microsoft has given users the option of running multiple displays in ...
Windows 10 Power Settings
This article outlines the Windows 10 recommended power settings for Clear Touch Interactive Integrated PC Modules. These settings will prevent unwanted shutdowns due to the display's built in power saving functions, as well as allow the display to ...
Internet Access on Android
Internet/Network access on the Android side of the panel can be provided in two ways: 1. Wired- Located on the underside of the panel inputs, you'll find the Ethernet port for a hard-wired network cable. Next, in Android, go to Apps, then Settings, ...