FAQ
Recommended USB-C cable specs for Clear Touch Interactive panels
The following Clear Touch panel model series are designed with a USB Type C input that can be utilized as a "one cable to rule them;" this one cable can provide video, audio, touch, and wired ethernet connectivity when connecting an external ...
Updating Firmware for Auto-Tracking on the RL400
Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1r4Q_-qgiy3YhtBvBYBd2fu5VNYIHbS0P/view?usp=sharing Upgrade v2.9 Two firmware files (.img format) PC RL400 LAN connection for PC and Camera Steps for Loading Firmware - ...
How to set up WOL server for powering on panels through Command (Bytello)
Clear Touch Interactive’s Command software is a cloud-based remote management tool that allows administrators to seamlessly access, monitor, and control their Clear Touch Interactive flat panels using any web-connected device. One of the features ...
Collage MacOS client update record
Please see the information below for features and updates related to the listed versions of Collage. This record is only intended to represent versions made available for MacOS; accessed from our downloads page (getcleartouch.com/downloads). Version ...
Collage Windows client update record
Please see the information below for features and updates related to the listed versions of Collage. This record is only intended to represent versions made available for Windows OS; accessed from our downloads page (getcleartouch.com/downloads). ...
6000K+ Firmware Update Record
Released week of 4/12/2021 (Firmware Revision 03/25/2021) Repaired - Canvas app icon on sidebar loads Canvas instead of Note Repaired - PC power on when the startup is Android OS Squashed - Android on-screen keyboard Shift key bug. Annotation tool ...
Panel Collage App Update Record
Please note that although some features are enabled with the panel application, they must also correspond with the software capabilities of the client (PC, iOS, MacOS, or Android device). V2.0 (available through the CT App Store for the 6000U series ...
Collage Guide
Clear Touch Collage™ is a powerful, yet easy-to-use, integrated software application that lets you cast devices to your Clear Touch® panel. This guide is intended to provide information about how the software communicates on the network as well as ...
Android Recovery Screen
If your panel's Android operating system has been corrupted, you may see the screen pictured below when you attempt to turn on the panel. In order to resolve this error, you will need to select the "Factory Data Reset" option outlined in red in the ...
Using Collage with Airplay/Chromecast
new feature added to Collage 2.4.0.2163 is the ability to cast to the panel without installing the Collage app on iOS devices and when casting from a Chrome browser. To enable this feature, first ensure that you are on the latest version of Collage. ...
IP Panel Control Using Telnet
Clear Touch panels can be controlled via IP commands sent through Telnet. This guide will walk through the steps to establish a simple Telnet connection and how to input commands. First, please contact Support and request steps for accessing the ...
Using the DC100 & DC110 Document Camera Wirelessly
The DC100 and DC110 Document Cameras are capable of being used with both a wired and a wireless connection. The wired connection uses a USB A-B cable to plug directly into a Clear Touch internal PC or an external PC. Connecting via the USB cable is ...
Setting Up Your DC100 Wireless Document Camera in Canvas Software
The Clear Touch DC100 Wireless Document Camera comes bundled with Canvas software. This software can be downloaded from one of the links below. Scroll down on the page and select the "Attached Files" tab to find your download: Windows 10 ...
Collage Code Mode Network Details
*Note: With the update to Collage v5, Advanced Code Mode is the default mode for all connections. Please see the Collage v5 White Paper for more information. First off, if you are having network-related errors in the Collage application and have not ...
Troubleshooting Steps for Adjustable or Convertible Stands
If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps: - Plug the stand into a different wall outlet or surge protector to ensure - Swap remotes with another working stand to ensure the remote ...
Adding Media to EVO Display
In order for your media to be properly displayed on your EVO, you will need to ensure it is formatted correctly. The first thing to get sorted is formatting your USB thumb drive. You will need a 16GB or smaller drive formatted as FAT32. Be ...
PC Module Beep Codes for PC25 and PC27
Please refer to this chart to decipher the beep code reported from your Clear Touch PC Module. This reference is for models PC25 and PC27. Beep Code cycle Sample Description 1 short BIOS normal startup 1 long - 3 short (high pitch) RAM error 1 long - ...
Installing Over The Air (OTA) Firmware Updates
Our latest generation displays include an Over the Air (OTA) firmware update function that is built into the Android Settings menu. Please note that this functionality requires the Android side of your Clear Touch display to be connected to the ...
Redeeming Snowflake Licensing and Managing Sub-logins as an IT Administrator
Note: This guide will cover managing your Snowflake licensing and user accounts. If you have not yet received the licensing for Snowflake, please email implementation@getcleartouch.com and our Implementation Team will work with you. Snowflake is an ...
How to Enable Advanced Code Mode in Collage
*Note: With the update to Collage v5, Advanced Code Mode is the default mode for all connections. Please see the Collage v5 White Paper for more information. If you are experiencing issues connecting your external device to a Clear Touch panel using ...
Using Screen Lock and Resetting Lost Password
6000K+ Series displays include an Android app called Screen Lock, which allows the display user to set a password on the display and lock the screen down. To access this app, navigate to your Android Home screen and click the grid icon in the bottom ...
Remote Control Functions Guide
The remote controls for your Clear Touch Interactive panels have many functions that a lot of customers are unaware of. Please reference the graphic below for a quick reference. These functions may be useful when troubleshooting issues related to the ...
Installing Windows 10 on a Clear Touch Interactive PC Module
Clear Touch Interactive offers a range of Integrated PC Modules that can either be purchased pre-loaded with Windows 10 Pro or without an operating system. If you or your organization chooses to purchase your PC Module without an OS, you will need ...
Security Certificate Error Notifications Popping Up on Android Side of the Display
Several users have notified us of obtrusive Security Certificate notifications that pop up on the display while browsing the web using the built-in Android Browser. These errors are easily disabled, and require unchecking a setting in the Android ...
Accessing the Boot options on a Clear Touch Internal PC Module
1. After turning the panel on and Android has booted, you may pull up the Input menu and choose PC. (Once the PC input has been chosen the panel will give the Internal PC module a power on signal.) 2. At this time you may begin pressing F7 repeatedly ...
Accessing BIOS on a Clear Touch Internal PC Module
1. After turning the panel on and Android has booted, you may pull up the Input menu and choose PC. (Once the PC input has been chosen the panel will give the Internal PC module a power on signal.) 2. At this time you may begin pressing F2 repeatedly ...
Enabling PXE Booting on Integrated PC Modules
This guide will cover the process of enabling Network (PXE) booting on Clear Touch Interactive PC Modules. To begin, power on the panel and switch the input to "PC". While the PC is booting, rapidly press "F2" using your remote control or an external ...
Clear Touch Software Network Requirements
This document covers general network requirements for Clear Touch software and features. Please whitelist these email addresses in order to eliminate communication going to the Junk/Spam folder. implementation@getcleartouch.com pd@getcleartouch.com ...
Use the Clear Touch Interactive Panel as a Secondary Monitor in Extend Mode
Using your Clear Touch Interactive Panel as a Secondary Monitor in Extend Mode ***For the best experience, we recommend mirroring or duplicating your display*** With Windows 10, Microsoft has given users the option of running multiple displays in ...
Built in PC - Audio Issues within Windows
Related Product(s): All PC Modules Issue Description: Audio does not work as there is an incorrect audio driver loaded. Issue Resolution: Go into Device Manager, update drives and/or uninstall the audio drivers listed, reboot the PC and Windows will ...
Enabling and using touch screen keyboard in Windows 10
The Touch Keyboard in Windows 10 makes it easy to type on your Clear Touch panel when using an integrated PC Module or when connected to an external PC via HDMI and USB Touch cable. With the Fall Creator's Update, Windows is bringing new changes to ...
Correct Windows 10 Power Settings for Your Clear Touch Interactive Panel
*Please apply any outstanding Windows Updates ahead of time as updates may cause Windows to revert any changes* This article outlines the Windows 10 recommended power settings for Clear Touch Interactive Integrated PC Modules. These settings will ...
Internet Access on Android
Internet/Network access on the Android side of the panel can be provided in two ways: 1. Wired- Located on the underside of the panel inputs, you'll find the Ethernet port for a hard-wired network cable. Next, in Android, go to Apps, then Settings, ...