FAQ
Firmware Files for Clear Digital NIOs
UPDATED 06/19/2025 IMPORTANT: To perform a manual firmware reload of your NIO, follow the steps in this guide: NIO Firmware Reload Guide If you have any questions or issues with any of the information in this article, please get in touch with our ...
Release Notes for 7000XT (Firmware date April 28, 2025)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 7000XT panels. This firmware has a timestamp of April 28, 2025. (This firmware launched from our OTA server on May 23rd, between ...
Sho CMS Network Requirements
Network Whitelisting for Sho To ensure Sho functions correctly on networks with restrictions, please whitelist the URLs listed below: https://sho-api.nuiteq.com - Main API communication https://sho-payload-storage.s3.us-east-1.amazonaws.com/ - ...
Release Notes for 6000A+ (Firmware date April 24, 2025)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of April 24, 2025. (This firmware launched from our OTA server on May 16th, between ...
Connect Quick Links
Below are helpful documents regarding our single sign-on solution Connect: Connect User Guide Release Notes for 6000A+ (Firmware date April 24, 2025)
Updating Firmware for the RL500 to achieve NDI 6.0.1
Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1mGjcYLZY8C2Rw8MQWZazVB7VIQK_jJwj/view?usp=sharing Upgrade v2.9 V2.0.57 Firmware file (VX752A_G50.V_V2.0.57_24M_20230925.img) PC RL500 LAN connection for PC and Camera ...
Release Notes for Collage v5.10
Collage v5.10 release notes Release Date: 3/31/2025 We are proud to introduce some updates for the Collage app. Probably the biggest is the ability to achieve touchback when screen sharing an iPad. This is only available for the A+ and NEXT Hub. The ...
Tips For Reducing Static Electricity
Static Electricity can built up in dry conditions. Friction between body and surfaces like carpets and clothing can cause a buildup of static electricity. When interacting with a touchscreen, the accumulated static charge can discharge rapidly, ...
Android App Library
For instructions on how to upload and install Android apps through Command please visit this site: https://experience.getcleartouch.com/posts/software-solutions-sending-apps-through-command For instructions on how to manually install Android apps to ...
Collage Local Network (MacOS)
If you are experiencing issues connecting your MacOS device to a Clear Touch panel using the Collage application or are receiving an error message such as "Incorrect code or not in the same network." We have a troubleshooting step for you, you can ...
6000A+ and NEXT Hub Screen Lock
The 6000A+ series interactive panels and the NEXT Hub are Google EDLA certified devices. This means that the screen lock you may find on your device asking for a PIN/password/pattern is actually a Google security lock. The screen lock on one of these ...
Release Notes for Collage v5.9
Some updates in the tech world have provided an opportunity to optimize software development within Collage. Software Development has updated Collage for Android OS 14 devices, and technology improvements allow us to make Miracast better. Please ...
NEXT Hub Quick Links
Here are a number of helpful documents, guides, and videos on installing, connecting, and setting up your NEXT Hub. Documents: NEXT Hub User Guide NEXT Hub User Manual NEXT Hub Spec Sheet NEXT Hub Quick Connect Guide Install/Setup Videos: NEXT Hub ...
NEXT Hub Quick Connect Guide
Here's a quick reference to the ports on the back of your NEXT Hub necessary for connection. Port 12 is where you will connect your power cable. The ports in the red box are for connecting to your display. Connect an HDMI cable from HDMI OUT 1 to ...
Release Notes for the NEXT Hub (Firmware date October 16, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the NEXT Hub. This firmware has a timestamp of October 16, 2024. (This firmware launched from our OTA server on November 1, between ...
Release Notes for 6000A+ (Firmware date September 30, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of September 30, 2024. (This firmware launched from our OTA server on November 1, ...
Updating firmware for the DC200 - Achieve passwordless network connection
When the DC200 was launched, it required a WPA2-Personal network configuration. The user could find the SSID in the camera web interface, select it, and enter the correct password. We have since learned that it could not connect to a passwordless ...
Release Notes for 7000XT+ (Firmware date August 22, 2024)
The Development Team is proud to introduce an important update for the 7000XT series panel! We are adding the SHO app to the panel and also introducing a utility to select a startup app. This can provide a way for the panel to enter a “kiosk mode.” ...
Release Notes for 6000A+ (Firmware date August 9, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of August 9, 2024. (This firmware launched from our OTA server on September 6, between ...
Release Notes for 6000A+ (Firmware date June 18, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of June 18, 2024. (This firmware launched from our OTA server on July 12, between ...
How-To remove a Google Account on a 6000A+ panel
How to Remove a Google account on a 6000A+ panel. 1. Open the Settings. 2. Select Passwords & Accounts. 3. Select the account you want to remove. 4. Select Remove Account. 5. Select Remove Account.
Enabling and Using Collage Webcast
On Collage version 5.7+, we now have the Webcast option. This is the preferred Collage connection method for Chromebooks moving forward. You can also utilize this on Windows and Mac devices. First, you will need to update Collage on your panel to 5.7 ...
Release Notes for 6000A+ (Firmware date March 28, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of March 28, 2024. (This firmware launched from our OTA server for the 75A+ at 23:01 ...
Release Notes for 6000A+ (Firmware date January 26, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of January 26, 2024. UI Optimizations: We have added better wallpaper customization, ...
Updating Firmware for Dual-Channel Streaming on the RL500
Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1kRXLdslLTHfwVhD4BeYnN2_kgiYe0Ys3/view?usp=sharing Upgrade v2.9 V2.0.57 Firmware file (VX752A_G50.V_V2.0.57_24M_20230925.img) PC RL500 LAN connection for PC and Camera ...
Recommended 6000A+ Panel Settings and FAQ
Recommended 6000A+ Panel Settings Welcome to the A+ Panel! To enhance the initial user experience with the Clear Touch A+ Panel, we suggest making the following settings adjustments for a smoother and more user-friendly introduction. Pen Writing ...
PC Module Windows 11 Compatibility
All of the PC models below meet Microsoft's hardware requirements for RAM, Storage, Graphics, and Display. Microsoft currently requires both TPM 2.0 and Secure Boot support in order to upgrade to Windows 11. Please refer to the chart below to ...
How to add security certificates to your Clear Touch panel
There are two ways to install a security certificate onto a Clear Touch panel's Android OS. Manually, with the security certificate on a USB at each panel or remotely with the Command web portal. To manually load a security certificate with USB ...
Using your phone/tablet as a mouse with Collage
On the latest version of Collage you are able to connect your touchscreen device and use it as a mouse to control your panel. This can be accomplished in a few short steps. 1. Open Collage on both your panel and your phone/tablet. Enter the 6 digit ...
Remote Camera Access using Collage
On version 5.4+ of Collage you are now able to remotely access a camera or microphone connected to your ClearTouch display. To do so, follow these steps: Note: This is available only on Windows and Mac Devices 1. Open Collage on both your laptop and ...
How to Reset Snowflake (Windows 11)
If you are experiencing issues with Snowflake that can't be resolved by closing and reopening the app, you may have to reset Snowflake. To reset Snowflake, follow the steps below. (Windows 11) *Note: This will reset all personalized settings within ...
How to Reset Snowflake (Windows 10)
If you are experiencing issues with Snowflake that can't be resolved by closing and reopening the app, you may have to reset Snowflake. To reset Snowflake, follow the steps below. (Windows 10) *Note: This will reset all personalized settings within ...
Extending Your PC's display using Collage
With version 5.0+ of Collage, you are now able to use your ClearTouch panel to extend your computer's display. This is not to be confused with mirroring, where the image on your computer is mirrored to the panel. Using the Extend Screen option, your ...
Commands Guide for Bytello Command
Command List To access the Command List, first, from the Command Dashboard, click on Manage. From the Manage menu, click on Devices or Groups. You can either send a Command out to specific devices, or send a Command out to an entire designated Group. ...
Installing Windows 11 on a Clear Touch Interactive PC Module
Clear Touch Interactive offers a range of Integrated PC Modules that can either be purchased pre-loaded with Windows 10 Pro or without an operating system. If you or your organization chooses to purchase your PC Module without an OS, you will need ...
Windows 11 Power Settings
This article outlines the recommended power settings for Clear Touch Interactive Integrated PC Modules on Windows 11. These settings will prevent unwanted shutdowns due to the display's built-in power-saving functions and allow the display to ...
Enabling and using touch screen keyboard in Windows 11
The Touch Keyboard in Windows 11 makes it easy to type on your Clear Touch panel when using an integrated PC Module or when connected to an external PC via HDMI and USB Touch cable. With the Windows 11 Update, Windows is bringing new changes to the ...
Firmware Files for Clear Touch Panels
UPDATED 06/11/2025 IMPORTANT: To perform a manual firmware reload of your panel, follow the steps in this guide: Firmware Reload Guide If you have any questions or issues with any of the information in this article, please get in touch with our ...
Clear Touch PC Module driver packages
Below you will find a list of the driver packages for each of our Clear Touch PC models. There is a Setup.exe file included with each of the driver packages, you will only need to run that program to install the drivers automatically. Be sure to ...
Command Feature Update List
This article provides an update record for the Command App on the Clear Touch panel. Command is our Panel Management software that allows Administrators to send messaging, notifications, and alerts to the Clear Touch IFP, as well as manage ...
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