FAQ
NEXT Hub Quick Links
Here are a number of helpful documents, guides, and videos on installing, connecting, and setting up your NEXT Hub. Documents: NEXT Hub User Manual NEXT Hub Spec Sheet NEXT Hub Quick Connect Guide Install/Setup Videos: NEXT Hub Install ...
NEXT Hub Quick Connect Guide
Here's a quick reference to the ports on the back of your NEXT Hub necessary for connection. Port 12 is where you will connect your power cable. The ports in the red box are for connecting to your display. Connect an HDMI cable from HDMI OUT 1 to ...
Release Notes for the NEXT Hub (Firmware date October 16, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the NEXT Hub. This firmware has a timestamp of October 16, 2024. (This firmware launched from our OTA server on November 1, between ...
Release Notes for 6000A+ (Firmware date September 30, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of September 30, 2024. (This firmware launched from our OTA server on November 1, ...
Updating firmware for the DC200 - Achieve passwordless network connection
When the DC200 was launched, it required a WPA2-Personal network configuration. The user could find the SSID in the camera web interface, select it, and enter the correct password. We have since learned that it could not connect to a passwordless ...
Release Notes for 7000XT+ (Firmware date August 22, 2024)
The Development Team is proud to introduce an important update for the 7000XT series panel! We are adding the SHO app to the panel and also introducing a utility to select a startup app. This can provide a way for the panel to enter a “kiosk mode.” ...
Release Notes for 6000A+ (Firmware date August 9, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of August 9, 2024. (This firmware launched from our OTA server on September 6, between ...
Licensing and Onboarding for Clear Touch Software
Please read below for common steps that are necessary for onboarding with our Clear Touch devices. Included with your Clear Touch Panel you are receiving software licenses for Chorus Software (Snowflake) and Command Pro. To proceed with the delivery ...
Release Notes for 6000A+ (Firmware date June 18, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of June 18, 2024. (This firmware launched from our OTA server on July 12, between ...
How-To remove a Google Account on a 6000A+ panel
How to Remove a Google account on a 6000A+ panel. 1. Open the Settings. 2. Select Passwords & Accounts. 3. Select the account you want to remove. 4. Select Remove Account. 5. Select Remove Account.
Enabling and Using Collage Webcast
On Collage version 5.7+, we now have the Webcast option. This is the preferred Collage connection method for Chromebooks moving forward. You can also utilize this on Windows and Mac devices. First, you will need to update Collage on your panel to 5.7 ...
Release Notes for 6000A+ (Firmware date March 28, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of March 28, 2024. (This firmware launched from our OTA server for the 75A+ at 23:01 ...
Release Notes for 6000A+ (Firmware date January 26, 2024)
Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 6000A+ panels. This firmware has a timestamp of January 26, 2024. UI Optimizations: We have added better wallpaper customization, ...
How to Uninstall Programs on MacOS
How to Uninstall Programs on MacOS This guide will take you step by step through the process of removing an application or program on MacOS. This is especially helpful to know when troubleshooting ClearTouch Software such as NUITEQ Snowflake or ...
Updating Firmware for Dual-Channel Streaming on the RL500
Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1kRXLdslLTHfwVhD4BeYnN2_kgiYe0Ys3/view?usp=sharing Upgrade v2.9 V2.0.57 Firmware file (VX752A_G50.V_V2.0.57_24M_20230925.img) PC RL500 LAN connection for PC and Camera ...
Recommended 6000A+ Panel Settings and FAQ
Recommended 6000A+ Panel Settings Welcome to the A+ Panel! To enhance the initial user experience with the Clear Touch A+ Panel, we suggest making the following settings adjustments for a smoother and more user-friendly introduction. Pen Writing ...
ClearTouch PC Module Windows 11 Compatibility / Security
This is a quick overview of the hardware security options for each model of PC for ClearTouch Panels. Windows 11 requires TPM 2.0. Secure Boot, while recommended, is no longer required for the Windows 11 upgrade. PC Model TPM 2.0 Secure Boot Windows ...
How to Uninstall Programs on Windows 10
This guide will take you step by step through the process of removing an application or program on Windows 10. This is especially helpful to know when troubleshooting ClearTouch Software such as NUITEQ Snowflake or Collage. 1. Click the Windows ...
How to Uninstall Programs on Windows 11
This guide will take you step by step through the process of removing an application or program on Windows 11. This is especially helpful to know when troubleshooting ClearTouch Software such as NUITEQ Snowflake or Collage. 1. Click the Windows ...
How to add security certificates to your Clear Touch panel
There are two ways to install a security certificate onto a Clear Touch panel's Android OS. Manually, with the security certificate on a USB at each panel or remotely with the Command web portal. To manually load a security certificate with USB ...
Using your phone/tablet as a mouse with Collage
On the latest version of Collage you are able to connect your touchscreen device and use it as a mouse to control your panel. This can be accomplished in a few short steps. 1. Open Collage on both your panel and your phone/tablet. Enter the 6 digit ...
Remote Camera Access using Collage
On version 5.4+ of Collage you are now able to remotely access a camera or microphone connected to your ClearTouch display. To do so, follow these steps: Note: This is available only on Windows and Mac Devices 1. Open Collage on both your laptop and ...
How to Reset Snowflake (Windows 11)
If you are experiencing issues with Snowflake that can't be resolved by closing and reopening the app, you may have to reset Snowflake. To reset Snowflake, follow the steps below. (Windows 11) *Note: This will reset all personalized settings within ...
How to Reset Snowflake (Windows 10)
If you are experiencing issues with Snowflake that can't be resolved by closing and reopening the app, you may have to reset Snowflake. To reset Snowflake, follow the steps below. (Windows 10) *Note: This will reset all personalized settings within ...
Extending Your PC's display using Collage
With version 5.0+ of Collage, you are now able to use your ClearTouch panel to extend your computer's display. This is not to be confused with mirroring, where the image on your computer is mirrored to the panel. Using the Extend Screen option, your ...
Manually Updating Collage on CTI Panels
For 8086MAX, 6000K+, 7000XT, 6000A+, and NIO-S15 panels, the latest version of Collage is version 5.9.0.7373. From Collage versions 3.1+ you should be able to update the application from the Collage application. To do so, open Collage > Menu > About ...
Commands Guide for Bytello Command
Command List To access the Command List, first, from the Command Dashboard, click on Manage. From the Manage menu, click on Devices or Groups. You can either send a Command out to specific devices, or send a Command out to an entire designated Group. ...
Installing Windows 11 on a Clear Touch Interactive PC Module
Clear Touch Interactive offers a range of Integrated PC Modules that can either be purchased pre-loaded with Windows 10 Pro or without an operating system. If you or your organization chooses to purchase your PC Module without an OS, you will need ...
Correct Windows 11 Power Settings for Your Clear Touch Interactive Panel
*Please apply any outstanding Windows Updates ahead of time as updates may cause Windows to revert any changes* This article outlines the Windows 11 recommended power settings for Clear Touch Interactive Integrated PC Modules. These settings will ...
Enabling and using touch screen keyboard in Windows 11
The Touch Keyboard in Windows 11 makes it easy to type on your Clear Touch panel when using an integrated PC Module or when connected to an external PC via HDMI and USB Touch cable. With the Windows 11 Update, Windows is bringing new changes to the ...
Firmware Files for Clear Touch Panels
UPDATED 11/04/2024 IMPORTANT: To perform a manual firmware reload of your panel, please follow the steps that have been outlined in this guide: Firmware Reload Guide If you have any questions or issues with any of the information in this article ...
Clear Touch PC Module driver packages
Below you will find a list of the driver packages for each of our Clear Touch PC models. There is a Setup.exe file included with each of the driver packages, you will only need to run that program to install the drivers automatically. Be sure to ...
Command Feature Update List
This article provides an update record for the Command App on the Clear Touch panel. Command is our Panel Management software that allows Administrators to send messaging, notifications, and alerts to the Clear Touch IFP, as well as manage ...
Install Collage updates through Command
Here is the latest APK for Collage: Collage 5.9.0.7373. To know if this version is compatible with your Clear Touch IFP, please refer to the Collage feature update list: ...
Collage v5 White Paper
We will release Collage v5 for Clear Touch IFPs via OTA server on June 6th. It will require that client (sending) devices update to v5 in order to function with the new server (receiving) IFPs. Instructions and downloads for implementing this update ...
Setting up Your Clear Digital SHO Stick
Out of the Box Contents: SHO Signage Player Stick, Micro USB Power Cable, Power Block, Remote Control, IR Receiver Cable (for use with Remote), HDMI Extender Cable Set Up 1. Connect Stick to the Power Supply (and also into a Power Source), or into a ...
How to Calibrate Touch on Internal PC Module (Windows 10)
How to Calibrate Touch on your Clear Touch Internal PC Module (Windows 10) 1. Go to the white Search Bar in the lower left corner of your Desktop. Click it and type "Control Panel." When Control Panel pops up in the right menu, click it. 2. When the ...
Finding the Serial Number/Model Number of your Clear Touch Panel
To find the Serial Number or Model Number of your Clear Touch Panel, look along the right side of the panel, just behind the display. There, you will find a Barcode Sticker listing the Model and Serial Number of your panel. **If you cannot access or ...
Connecting Bluetooth to Your Clear Touch Panel
**Please Note: Every Bluetooth Device is different. Please refer to your specific device's guide or manual on pairing that device with other devices.** Pairing Bluetooth on the Android Side of the Panel Click on Settings on the Android side of your ...
Recommended USB-C cable specs for Clear Touch Interactive panels
The following Clear Touch panel model series are designed with a USB Type C input that can be utilized as a "one cable to rule them;" this one cable can provide video, audio, touch, and wired ethernet connectivity when connecting an external ...
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