FAQ
Clear Touch PC Module driver packages
Below you will find a list of the driver packages for each of our Clear Touch PC models. There is a Setup.exe file included with each of the driver packages, you will only need to run that program to install the drivers automatically. Be sure to ...
Command/DMS Feature Update List
This article provides an update record for the Command App on the Clear Touch panel. Command is our Panel Management software that allows Administrators to send messaging, notifications, and alerts to the Clear Touch IFP, as well as manage ...
Install Collage updates through Command
Please reach out to our Support Team to receive the APK for the latest version of Collage. To know if this version is compatible with your Clear Touch IFP, please refer to the Collage feature update list: ...
Collage v5 White Paper
We will release Collage v5 for Clear Touch IFPs via OTA server on June 6th. It will require that client (sending) devices update to v5 in order to function with the new server (receiving) IFPs. Instructions and downloads for implementing this update ...
Replacing Clear Touch WIFI Antennas on CTI PC Modules
Replacing Clear Touch WIFI Antennas on CTI PC Modules 1.The PC first needs to be removed from the panel to replace the antennas. Please make sure the panel is turned off from the rocker switch. 2. Lift the orange tab in the upward direction and pull ...
Setting up Your Clear Digital SHO Stick
Out of the Box Contents: SHO Signage Player Stick, Micro USB Power Cable, Power Block, Remote Control, IR Receiver Cable (for use with Remote), HDMI Extender Cable Set Up 1. Connect Stick to the Power Supply (and also into a Power Source) 2. Connect ...
How to Calibrate Touch on Internal PC Module (Windows 10)
How to Calibrate Touch on your Clear Touch Internal PC Module (Windows 10) 1. Go to the white Search Bar in the lower left corner of your Desktop. Click it and type "Control Panel." When Control Panel pops up in the right menu, click it. 2. When the ...
Finding the Serial Number/Model Number of your Clear Touch Panel
To find the Serial Number or Model Number of your Clear Touch Panel, look along the right side of the panel, just behind the display. There, you will find a Barcode Sticker listing the Model and Serial Number of your panel. **If you cannot access or ...
Connecting Bluetooth to Your Clear Touch Panel
**Please Note: Every Bluetooth Device is different. Please refer to your specific device's guide or manual on pairing that device with other devices.** Pairing Bluetooth on the Android Side of the Panel Click on Settings on the Android side of your ...
USB-C cables for 6000K+ and 7000XE
Starting with our K+ panels we have added a USB-C input port. This can be a "one cable to rule them all" because it will pass video, audio, and wired ethernet connection. However, there are specifications that need to be carried by the cable in order ...
Updating Firmware for Auto-Tracking on the RL400
Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1r4Q_-qgiy3YhtBvBYBd2fu5VNYIHbS0P/view?usp=sharing Upgrade v2.9 Two firmware files (.img format) PC RL400 LAN connection for PC and Camera Steps for Loading Firmware - ...
List of Panel Model and OTA Firmware Dates
Please reference this list to know the date of the firmware that is available on the OTA update server for CT panels starting with the 6000U series. CT Model Name Firmware Date 6055U 2020-01-04 6065U 2020-01-04 6070U 2020-01-04 6075U 2020-01-04 6086U ...
How to set up WOL server for powering on panels through Command (Bytello)
Clear Touch Interactive’s Command software is a cloud-based remote management tool that allows administrators to seamlessly access, monitor, and control their Clear Touch Interactive flat panels using any web-connected device. One of the ...
Collage MacOS client update record
Please see the information below for features and updates related to the listed versions of Collage. This record is only intended to represent versions made available for MacOS; accessed from our downloads page (getcleartouch.com/downloads). Version ...
Collage Windows client update record
Please see the information below for features and updates related to the listed versions of Collage. This record is only intended to represent versions made available for Windows OS; accessed from our downloads page (getcleartouch.com/downloads). ...
6000K+ Firmware Update Record
Released week of 4/12/2021 (Firmware Revision 03/25/2021) Repaired - Canvas app icon on sidebar loads Canvas instead of Note Repaired - PC power on when the startup is Android OS Squashed - Android on-screen keyboard Shift key bug. Annotation tool ...
Panel Collage App Update Record
Please note that although some features are enabled with the panel application, they must also correspond with the software capabilities of the client (PC, iOS, MacOS, or Android device). V2.0 (available through the CT App Store for the 6000U series ...
Collage Guide
Clear Touch Collage™ is a powerful, yet easy-to-use, integrated software application that lets you cast devices to your Clear Touch® panel. This guide is intended to provide information about how the software communicates on the network as well as ...
Android Recovery Screen
If your panel's Android operating system has been corrupted, you may see the screen pictured below when you attempt to turn on the panel. In order to resolve this error, you will need to select the "Factory Data Reset" option outlined in red in the ...
Using Collage with Airplay/Chromecast
A new feature added to Collage 2.4.0.2163 is the ability to cast to the panel without installing the Collage app on iOS devices and when casting from a Chrome browser. To enable this feature, first ensure that you are on the latest version of ...
Installing Collage on a Chromebook
On a Chromebook, go to the Chrome Web Store (you cannot search the Chrome Web Store on any other device). Select "Apps" below the search field (to eliminate Extensions or Themes). Search for “clear touch collage” (again ensuring that “Apps” is ...
Installing Collage 2.2 on MacOS Catalina
Go to https://www.getcleartouch.com/downloads/ and download Collage for Mac (full version is 2.2.0.4765). Select the download and after installation move the Collage app into the application folder. Open the Applications folder and move the app to ...
IP Panel Control Using Telnet
Clear Touch panels can be controlled via IP commands sent through Telnet. This guide will walk through the steps to establish a simple Telnet connection and how to input commands. First, please contact Support and request steps for accessing the ...
Using the DC100 & DC110 Document Camera Wirelessly
The DC100 and DC110 Document Cameras are capable of being used with both a wired and a wireless connection. The wired connection uses a USB A-B cable to plug directly into a Clear Touch internal PC or an external PC. Connecting via the USB cable is ...
Setting Up Your DC100 Wireless Document Camera in Canvas Software
The Clear Touch DC100 Wireless Document Camera comes bundled with Canvas software. This software can be downloaded from one of the links below. Scroll down on the page and select the "Attached Files" tab to find your download: Windows 10 ...
Collage Code Mode Network Details
*Note: With the update to Collage v5, Advanced Code Mode is the default mode for all connections. Please see the Collage v5 White Paper for more information. First off, if you are having network-related errors in the Collage application and have not ...
Troubleshooting and Communication for Adjustable or Convertible Stands
If there is an issue with an adjustable or convertible stand we recommend these steps. Troubleshooting: - Please swap remotes with another working stand to ensure the remote is not malfunctioning. - Verify if the stand can be repaired with ...
Adding Media to EVO Display
In order for your media to be properly displayed on your EVO, you will need to ensure it is formatted correctly. The first thing to get sorted is formatting your USB thumb drive. You will need a 16GB or smaller drive formatted as FAT32. Be ...
PC Module Beep Codes for PC25 and PC27
Please refer to this chart to decipher the beep code reported from your Clear Touch PC Module. This reference is for models PC25 and PC27. Beep Code cycle Sample Description 1 short BIOS normal startup 1 long - 3 short (high pitch) RAM error 1 long - ...
Using Over The Air Firmware Update on 6000U, 5000C, 6000K, 6000K+, 7000X and 7000XE Series Displays
Our latest generation displays include an Over the Air (OTA) firmware update function that is built into the Android Settings menu. Please note that this functionality requires the Android side of your Clear Touch display to be connected to the ...
How to Find the IP Address and MAC Address on your Clear Touch
If you are ever looking to find the IP or MAC Address of your Clear Touch panel, this is the guide for you! While using the Android input on your Clear Touch panel, to find the IP and MAC address you can will need to access the Settings application. ...
Redeeming Snowflake Licensing and Managing Sub-logins as an IT Administrator
Note: This guide will cover managing your Snowflake licensing and user accounts. If you have not yet received the licensing for Snowflake, please email implementation@getcleartouch.com and our Implementation Team will work with you. Snowflake is an ...
Updated Maintenance and Care Guide for Clear Touch Displays, Including Notes on COVID-19
Clear Touch Maintenance and Care Guide If you have ever wondered, how do I keep my Clear Touch clean? This is the guide for you! For maintaining a clean and clear screen on your Clear Touch panel, we recommend using a microfiber cloth with Windex ...
How to Enable Advanced Code Mode in Collage
*Note: With the update to Collage v5, Advanced Code Mode is the default mode for all connections. Please see the Collage v5 White Paper for more information. If you are experiencing issues connecting your external device to a Clear Touch panel using ...
Laser pointers and CTI panel
You may be here to quickly learn which laser pointer works best with a Clear Touch panel. The answer is green. If you want to know why said color of laser pointer works well with our panel, then keep reading. At the very least you will walk away with ...
Using Screen Lock and Resetting Lost Password
6000+ Series displays include an Android app called Screen Lock, which allows the display user to set a password on the display and lock the screen down. To access this app, navigate to your Android Home screen and click the grid icon in the bottom ...
Remote Control Functions Guide
The remote controls for your Clear Touch Interactive panels have many functions that a lot of customers are unaware of. Please reference the graphic below for a quick reference. These functions may be useful when troubleshooting issues related to the ...
Installing Windows 10 on a Clear Touch Interactive PC Module
Clear Touch Interactive offers a range of Integrated PC Modules that can either be purchased pre-loaded with Windows 10 Pro or without an operating system. If you or your organization chooses to purchase your PC Module without an OS, you will need ...
Fixing Missing App Icons in Snowflake Multiteach
In recent versions of Snowflake Multiteach, including version 6.2, users have reported missing certain app icons from the application, most commonly the app icon for Canvas. This can usually be resolved by resetting the application to default ...
Adjusting Screen Positioning on VGA Input
Occasionally, users can encounter an issue when using the Clear Touch Interactive's VGA Input that causes the image on the screen to appear shifted off-center instead of being aligned properly with the edges of the display. Fortunately, this is an ...
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