Updating Firmware for Auto-Tracking on the RL400

Updating Firmware for Auto-Tracking on the RL400

Items Needed
    1. Upgrade v2.9

    2. Two firmware files (.img format) 

  1. PC

  2. RL400

  3. LAN connection for PC and Camera

Steps for Loading Firmware

- Download Upgrade Software.

- Connect the power cord to the camera and power on (let it complete "check sequence").

- Connect the camera and PC to LAN.

- Change the IP and subnet of the PC to the same as the default for the camera. The default IP address for the camera is, this can be seen on the view of the camera by pressing *,#,4 on the remote.
- Open Network Connections > Ethernet and use the recommended settings in the screenshots below:

- Select PC IPv4 address (should be to Search for the camera on the Local network.

- Select the camera in the devices window. Default IP is

Once the connection to the camera has been established the IP address (DHCP) and settings can be changed. For the purpose of this guide we will update the firmware.
- In Config menu below, change Mode to DHCP and select "Set" (camera will run through restart check sequence after confirmation message in the software).

- On the PC, go back to Network Properties and set the computer back to "Obtain an IP address automatically," and "Obtain DNS server address automatically."

- Go back to the Upgrade v2.9 software, select the PC IP Address (in the example below the PC is, and select "Search."

- Right-click on the device and select "Upgrade".

Confirm that the Upgrade tab loads with Type = MTD and the IP address of the camera listed. Also, ensure that "Type1" is selected in the bottom right dropbox.

- Select Query to see current Version Information.

- Select Open and locate the first firmware file (VX60_F31.V_V9.1032_20210915.img).

- Select Upgrade. The camera will restart and run through the startup "check sequence."

Once completed, load the second firmware file.

- Select Open and locate the second firmware file (VX60_F31.V_V9.1032_USER_20210915.img).

- Select Upgrade. The camera will restart and run through the startup "check sequence."

Once completed, select Query to confirm the Version Information has changed. (SOC should be v9.0.1032).

This will load the firmware to allow for auto-tracking communication between the camera and the remote. The yellow [F3] button will engage auto-tracking. The light blue [F4] will disengage auto-tracking. When F3 is selected, green boxes will appear around trackable items. The arrow buttons can be used to move to the desired selection and the HOME button on the remote will give preference to the selected item. Please reference the picture of the remote below:

    • Related Articles

    • By Passing Sho App After Firmware Update (6000K+ Series)

      By Passing Sho App After Recent Firmware Update 1. After Panel reboots, either after a Firmware Update, Reload, or a Factory Reset, click "Deny" on the first 3 Permissions requested 2. On the next 3 Permissions requested, you must click "Don't Ask ...
    • 6000K+ Firmware Update Record

      Released week of 4/12/2021 (Firmware Revision 03/25/2021) Repaired - Canvas app icon on sidebar loads Canvas instead of Note Repaired - PC power on when the startup is Android OS Squashed - Android on-screen keyboard Shift key bug. Annotation tool ...
    • List of Panel Model and OTA Firmware Dates

      Please reference this list to know the date of the firmware that is available on the OTA update server for CT panels starting with the 6000U series. CT Model Name Firmware Date 6055U 2020-01-04 6065U 2020-01-04 6070U 2020-01-04 6075U 2020-01-04 6086U ...
    • Using Over The Air Firmware Update on 6000U, 5000C, 6000K, 6000K+, 7000X and 7000XE Series Displays

      Our latest generation displays include an Over the Air (OTA) firmware update function that is built into the Android Settings menu.  Please note that this functionality requires the Android side of your Clear Touch display to be connected to the ...
    • Clear Touch Software Network Requirements

      This document covers general network requirements for Clear Touch software and features, along with troubleshooting steps for common networking issues relating to the 6000 and 7000 Series.   OTA Firmware Updates Over the air firmware updates, ...