Updating Firmware for Auto-Tracking on the RL400

Updating Firmware for Auto-Tracking on the RL400

Items Needed

    1. Upgrade v2.9

    2. Two firmware files (.img format) 

  2. PC

  3. RL400

  4. LAN connection for PC and Camera


Steps for Loading Firmware


- Download Upgrade Software.

- Connect the power cord to the camera and power on (let it complete "check sequence").

- Connect the camera and PC to LAN.

- Change the IP and subnet of the PC to the same as the default for the camera. The default IP address for the camera is 192.168.100.88, this can be seen on the view of the camera by pressing *,#,4 on the remote.
- Open Network Connections > Ethernet and use the recommended settings in the screenshots below:


- Select PC IPv4 address (should be 192.168.100.100) to Search for the camera on the Local network.


- Select the camera in the devices window. Default IP is 192.168.100.88.


Once the connection to the camera has been established the IP address (DHCP) and settings can be changed. For the purpose of this guide we will update the firmware.
- In Config menu below, change Mode to DHCP and select "Set" (camera will run through restart check sequence after confirmation message in the software).


- On the PC, go back to Network Properties and set the computer back to "Obtain an IP address automatically," and "Obtain DNS server address automatically."



- Go back to the Upgrade v2.9 software, select the PC IP Address (in the example below the PC is 10.1.10.207), and select "Search."

- Right-click on the device and select "Upgrade".

Confirm that the Upgrade tab loads with Type = MTD and the IP address of the camera listed. Also, ensure that "Type1" is selected in the bottom right dropbox.


- Select Query to see current Version Information.

- Select Open and locate the first firmware file (VX60_F31.V_V9.1032_20210915.img).

- Select Upgrade. The camera will restart and run through the startup "check sequence."


Once completed, load the second firmware file.

- Select Open and locate the second firmware file (VX60_F31.V_V9.1032_USER_20210915.img).

- Select Upgrade. The camera will restart and run through the startup "check sequence."

Once completed, select Query to confirm the Version Information has changed. (SOC should be v9.0.1032).


This will load the firmware to allow for auto-tracking communication between the camera and the remote. The yellow [F3] button will engage auto-tracking. The light blue [F4] will disengage auto-tracking. When F3 is selected, green boxes will appear around trackable items. The arrow buttons can be used to move to the desired selection and the HOME button on the remote will give preference to the selected item. Please reference the picture of the remote below:




    • Related Articles

    • Firmware Files for Clear Touch Panels

      UPDATED 11/04/2024 IMPORTANT: To perform a manual firmware reload of your panel, please follow the steps that have been outlined in this guide: Firmware Reload Guide If you have any questions or issues with any of the information in this article ...

    • Updating firmware for the DC200 - Achieve passwordless network connection

      When the DC200 was launched, it required a WPA2-Personal network configuration. The user could find the SSID in the camera web interface, select it, and enter the correct password. We have since learned that it could not connect to a passwordless ...

    • 6000K+ Firmware Update Record

      Released week of 4/12/2021 (Firmware Revision 03/25/2021) Repaired - Canvas app icon on sidebar loads Canvas instead of Note Repaired - PC power on when the startup is Android OS Squashed - Android on-screen keyboard Shift key bug. Annotation tool ...

    • Updating Firmware for Dual-Channel Streaming on the RL500

      Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1kRXLdslLTHfwVhD4BeYnN2_kgiYe0Ys3/view?usp=sharing Upgrade v2.9 V2.0.57 Firmware file (VX752A_G50.V_V2.0.57_24M_20230925.img) PC RL500 LAN connection for PC and Camera ...

    • By Passing Sho App After Firmware Update (6000K+ Series)

      By Passing Sho App After Recent Firmware Update After Panel reboots, either after a Firmware Update, Reload, or a Factory Reset, the SHO application will Automatically Open. Select the Floating arrow on the right or left hand side of the display and ...