Troubleshooting Steps for Adjustable or Convertible Stands
If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps:
- Plug the stand into a different wall outlet or surge protector to ensure
- Swap remotes with another working stand to ensure the remote is not malfunctioning.
- Verify if the stand can be repaired with calibration. When performing the calibration make sure that the Anti-Collision Sensor is being bypassed.
Once calibration has been completed, return all cabling to the proper connections without bypassing the Anti-Collision Sensor.
If, after completing the steps above, you are still having issues with your stand please contact Clear Touch Support by calling 864-643-5045 Monday through Friday from 8:30am to 7:00pm Eastern Time, or submit a Support Ticket at https://support.getcleartouch.com/portal/newticket.
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