Troubleshooting and Communication for Adjustable or Convertible Stands

Troubleshooting Steps for Adjustable or Convertible Stands

If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps:

- Plug the stand into a different wall outlet or surge protector to ensure

- Swap remotes with another working stand to ensure the remote is not malfunctioning.

- Verify if the stand can be repaired with calibration. When performing the calibration make sure that the Anti-Collision Sensor is being bypassed.




Once calibration has been completed, return all cabling to the proper connections without bypassing the Anti-Collision Sensor.

If, after completing the steps above, you are still having issues with your stand please contact Clear Touch Support by calling 864-643-5045 Monday through Friday from 8:30am to 7:00pm Eastern Time, or submit a Support Ticket at https://support.getcleartouch.com/portal/newticket.

    • Related Articles

    • Firmware Files for Clear Touch Panels

      UPDATED 07/30/2025 IMPORTANT: To perform a manual firmware reload of your panel, follow the steps in this guide: Firmware Reload Guide If you have any questions or issues with any of the information in this article, please get in touch with our ...

    • Updating Firmware for the RL500 to achieve NDI 6.0.1

      Items Needed Upgrade Software and firmware files: https://drive.google.com/file/d/1mGjcYLZY8C2Rw8MQWZazVB7VIQK_jJwj/view?usp=sharing Upgrade v2.9 Firmware file (VX752A_G50.CT_V2.0.03_24M_20250427.img) PC RL500 LAN connection for PC and Camera Steps ...

    • Clear Touch Software Network Requirements

      This document outlines the general network requirements for Clear Touch and Clear Digital software, including their key features and functionalities. Please whitelist these email addresses to prevent communication from being directed to the Junk/Spam ...

    • Wrong Pin Code Popup Message Fix

      Wrong Pin Code Popup If your panel intermittently has a popup at the bottom center that says “wrong pin,” follow these steps to fix the issue. 1. Open the Collage application and select Menu. 2. Select Screen Group. 3. Select Exit Group. 4. Select ...

    • Collage Local Network (MacOS)

      If you are experiencing issues connecting your MacOS device to a Clear Touch panel using the Collage application or are receiving an error message such as "Incorrect code or not in the same network." We have a troubleshooting step for you, you can ...