Troubleshooting and Communication for Adjustable or Convertible Stands

Troubleshooting Steps for Adjustable or Convertible Stands

If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps:

- Plug the stand into a different wall outlet or surge protector to ensure

- Swap remotes with another working stand to ensure the remote is not malfunctioning.

- Verify if the stand can be repaired with calibration. When performing the calibration make sure that the Anti-Collision Sensor is being bypassed.




Once calibration has been completed, return all cabling to the proper connections without bypassing the Anti-Collision Sensor.

If, after completing the steps above, you are still having issues with your stand please contact Clear Touch Support by calling 864-643-5045 Monday through Friday from 8:30am to 7:00pm Eastern Time, or submit a Support Ticket at https://support.getcleartouch.com/portal/newticket.

    • Related Articles

    • Clear Touch Support Training Offerings

      Here are individual breakdowns for the three training programs offered by Clear Touch Support. These training programs are subject to availability upon request. Reseller/Installer Training (Held onsite in Greenville, SC) This course is designed for ...

    • Release Notes for 7000XT (Firmware date March 20, 2026)

      Here is a detailed list of the changes, improvements, and bugs that have been affected by the firmware release for the 7000XT panels. This firmware has a timestamp of March 20, 2026. (This firmware launched from our OTA server on April 3, between ...

    • Command API Export Utility

      We have introduced a new version of the Command Alert API. There is now an “API generator” utility that can export the Alert in a format that can be tested and imported into an Emergency Management Provider. BE ADVISED (Please read before utilizing ...

    • Firmware Files for Clear Digital NIOs

      UPDATED 06/19/2025 IMPORTANT: To perform a manual firmware reload of your NIO, follow the steps in this guide: NIO Firmware Reload Guide If you have any questions or issues with any of the information in this article, please get in touch with our ...

    • Google Login error with Cloud Drive

      There is an issue with new Google logins within the Cloud Drive application because Google recently (at the end of February) adjusted the API authentication logic. This error can be replicated on the current latest firmware for the 6000K+, 8086MAX, ...