Troubleshooting and Communication for Adjustable or Convertible Stands

Troubleshooting Steps for Adjustable or Convertible Stands

If you have an issue with an adjustable or convertible stand not raising or lowering we recommend these steps:

- Plug the stand into a different wall outlet or surge protector to ensure

- Swap remotes with another working stand to ensure the remote is not malfunctioning.

- Verify if the stand can be repaired with calibration. When performing the calibration make sure that the Anti-Collision Sensor is being bypassed.




Once calibration has been completed, return all cabling to the proper connections without bypassing the Anti-Collision Sensor.

If, after completing the steps above, you are still having issues with your stand please contact Clear Touch Support by calling 864-643-5045 Monday through Friday from 8:30am to 7:00pm Eastern Time, or submit a Support Ticket at https://support.getcleartouch.com/portal/newticket.

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