Internet Access on Android
Internet/Network access on the Android side of the panel can be provided in two ways:
1. Wired- Located on the underside of the panel inputs, you'll find the Ethernet port for a hard-wired network cable. Next, in Android, go to Apps, then Settings, Click on Network, toggle on Ethernet and verify settings.
2. Wireless- You may contact your account manager or re-seller to purchase a ClearTouch WiFi Module. This is a device that is designed specifically for ClearTouch panels. Alternatively, you may plug a USB Wi-Fi adapter in the USB 2.0 port located on the right side of the panel behind the screen, above/or below the HDMI inputs. Next, in Android, go to Apps, then Settings, Click on Wi-Fi, toggle Wi-Fi on, select the appropriate wireless network and click connect. (If further configuration is needed, Advanced Options is located at the top right of the screen (...).
Android Recovery Screen
If your panel's Android operating system has been corrupted, you may see the screen pictured below when you attempt to turn on the panel. In order to resolve this error, you will need to select the "Factory Data Reset" option outlined in red in the ...
Firmware Files for Clear Touch Panels
*Update 11-15-2022* Firmware files for an optional update to Android 11 are available in the list at the end of this article, this update is only available for the 6000K+ series panels. IMPORTANT: To perform a manual firmware reload of your panel, ...
Correcting Crashing Issues with Canvas on Android
If you encounter issues with the Canvas app crashing when opening, please use the following steps to resolve the issue. Ensure that the Android OS is connected to the internet either via Ethernet or WiFi. You can check your network connection ...
Remote Camera Access using Collage
On version 5.4+ of Collage you are now able to remotely access a camera or microphone connected to your ClearTouch display. To do so, follow these steps: Note: This is available only on Windows and Mac Devices 1. Open Collage on both your laptop and ...
Security Certificate Error Notifications Popping Up on Android Side of the Display
Several users have notified us of obtrusive Security Certificate notifications that pop up on the display while browsing the web using the built-in Android Browser. These errors are easily disabled, and require unchecking a setting in the Android ...