There is an issue with new Google logins within the Cloud Drive application because Google recently (at the end of February) adjusted the API authentication logic. This error can be replicated on the current latest firmware for the 6000K+, 8086MAX, and 6000A+ model panels. Here are the steps to resolve this issue.

An updated version of the Cloud Drive application can be installed on these devices. Here is the updated version of the Cloud Drive app: https://drive.google.com/file/d/1uRD8nncX9MLUoIzX73fyjRxltm6-9vwJ/view?usp=sharing

For instructions on how to upload and install Android apps through Command, please visit this site: https://experience.getcleartouch.com/posts/software-solutions-sending-apps-through-command

For instructions on how to manually install Android apps to your panels, please contact our Support team using one of the following methods:

Email: it@getcleartouch.com

Phone: 864-643-5045 Monday through Friday from 8:30 am - 7 pm Eastern Time

Web Chat: https://www.getcleartouch.com/

Support Ticket: https://www.getcleartouch.com/support/

Please note that we will include this version of the Cloud Drive app within our next firmware release for each device.