UPDATED 03/24/2025

IMPORTANT: To perform a manual firmware reload of your panel, please follow the steps that have been outlined in this guide: Firmware Reload Guide

If you have any questions or issues with any of the information in this article, please contact our Support department using one of the following methods:

Email: it@getcleartouch.com

Phone: 864-643-5045 Monday through Friday from 8:30 am - 7:00 pm Eastern Time

Web Chat: https://www.getcleartouch.com/

Support Ticket: https://www.getcleartouch.com/support/

Some panels have models with more than one firmware file available; the LED determines the firmware type with which the panel was manufactured. Before downloading a firmware file for your panel, check the panel's Software Info to see which file you need. To get this information, press "Input, 3, 9, 3, 9" on your panel's remote control. If you cannot access the Software Info screen due to display issues or do not have a remote control for your panel, please contact our Support department so that we can check your panel's serial number.

The first item listed on the Software Info is the Product Type; this will also tell you what type of LED the panel was built with. The first five characters tell you the panel's model type, and the following two characters after the dash tell you the LED type. See the screenshot below for an example:

Please note that the 7000X and 7000XE panels have the same Product Type. You can check for the correct model number on the tag on the right side of your panel or the back of your panel. Please contact Support if you are unable to locate the correct model number.