Firmware Files for Clear Touch Panels
UPDATED 06/11/2025
IMPORTANT: To perform a manual firmware reload of your panel, follow the steps in this guide: Firmware Reload Guide
If you have any questions or issues with any of the information in this article, please get in touch with our Support department using one of the following methods:
Email: it@getcleartouch.com
Phone: 864-643-5045 Monday through Friday from 8:30 am - 7:00 pm Eastern Time
Web Chat: https://www.getcleartouch.com/
Support Ticket: https://www.getcleartouch.com/support/
Some panels have models with more than one firmware file available. Before downloading a firmware file for your panel, check the panel's Software Information to see which file you need. To get this information, press "Input, 3, 9, 3, 9" on your panel's remote control, one button quickly after the other. If you cannot access the Software Info screen due to display issues or do not have a remote control for your panel, please get in touch with our Support department so that we can check your panel's serial number.
The first item listed in the Software Info is the Product Type; this will also tell you what LED the panel has. The first five characters tell you the panel's model type, and the following two characters after the dash tell you the LED. See the screenshot below for an example:
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