UPDATED 06/19/2025

IMPORTANT: To perform a manual firmware reload of your NIO, follow the steps in this guide: NIO Firmware Reload Guide

If you have any questions or issues with any of the information in this article, please get in touch with our Support department using one of the following methods:

Email: it@getcleartouch.com

Phone: 864-643-5045 Monday through Friday from 8:30 am - 7:00 pm Eastern Time

Web Chat: https://www.getcleartouch.com/

Support Ticket: https://www.getcleartouch.com/support/

Some NIOs have models with more than one firmware file available. Before downloading a firmware file for your NIO, check the NIO's Software Information to see which file you need. To get this information, press "Input, 3, 9, 3, 9" on your NIO's remote control, one button quickly after the other. If you cannot access the Software Info screen due to display issues or do not have a remote control for your NIO, please get in touch with our Support department so that we can check your NIO's serial number.