If you are experiencing issues connecting your MacOS device to a Clear Touch panel using the Collage application or are receiving an error message such as "Incorrect code or not in the same network." We have a troubleshooting step for you, you can enable Collage within your local Network Settings.  To enable this setting, please do the following:

1) Select the Apple icon in the top left corner and select “System Settings”

 

2) Once you are in Settings Settings you will then select the “Privacy and Security” tab

 

3) Select “Local Network”  

 

4) Then Enable Collage

                          

If you have any questions or issues with any of the information in this article please contact our Support department by calling 864-643-5045 or by submitting a new ticket at https://support.getcleartouch.com/portal/en/newticket