Clear Touch Networking Guide

Clear Touch Networking Guide

This document covers general network requirements for Clear Touch software and features, along with troubleshooting steps for common networking issues relating to the 6000U, 6000K, 7000X, 5000C, 6000K+, and 7000XE Series Displays.  

OTA Firmware Updates
Over the air firmware updates, accessible through the Android Settings menu, require the Android side of the panel to be connected to the internet via Ethernet or Wi-Fi adapter.  Ensure that the following domain is white-listed on the network firewall:
  • iwbota.com
  • TCP 80
  • TCP 443

Clear Touch App Store
Like OTA firmware updates, the Clear Touch Store requires the Android side to be connected to the network via Ethernet or Wi-Fi Adapter.  Ensure that the following domain is white-listed on the network firewall:
  • appland.se
  • *.appland.se
  • *.*.appland.se
  • *.applandstore.com
  • TCP 80
  • TCP 443
  • TCP 5671
  • TCP 5672

EasiSuite
EasiNote, EasiConnect, and EasiCapture will automatically activate on any machine that is connected to a 6000 Series panel via USB touch cable.  For activation issues, ensure that the following addresses are white-listed:
  • register.seewo.com
  • 121.40.190.165:80
  • 120.26.108.87:80
  • TCP 80

Collage
Devices must be on the same network to connect to each other.  As of version 1.0.6.1754, Collage auto-activates on 6000 Series displays.  If Collage fails to activate, ensure that the following ports and domains are open and white-listed.  Connection issues between client devices and the display can also occur if the following network requirements are restricted.

Network Outbound traffic
  1. Collage activation server
    1. https://license-overseas.seewo.com/api/v1/license/outer
    2. https://linkmsg.bytello.com/seewo-link/api/v1/register
  2. Collage server version check and update on Clear Touch panel
    1. http://iwbota.com/

Network Internal traffic
  1. TCP 7385
  2. TCP 29736
  3. TCP 2067
  4. TCP 39458
  5. TCP/UDP 49200-49400
  6. TCP/UDP 8008, 8009, 8010+ until an available port is found
  7. TCP/UDP 7000
  8. TCP/UDP 5353
Please note: for networks with large IP address ranges and/or multiple subnets/vLANs, please ensure that Advanced Code Mode is enabled in both the Collage client application and the main Collage application on the Clear Touch display.

EasiConnect
  1. UDP: 7990
  2. TCP: 7991
  3. TCP: 7995
  4. TCP: 7994
  5. TCP: 7993

Installing SSL Certificates on Android OS
For users who have implemented SSL/TLS network security protocols, our panels allow for SSL Certificates to be installed on the Android OS.  First, ensure the panel is running an up-to-date firmware, either through a manual or OTA firmware update.  Prepare a USB thumb drive with the necessary SSL Certificates for your organization, and insert it into one of the USB ports on the panel.  Navigate to the Android Settings menu, and select the "Security" menu.  Click the "Install from storage" button, and navigate to the certificate files you wish to import to the panel.  

Command/Remote Manage
Ensure the following addresses and ports are whitelisted and open on the network firewall:
  • *.remote-manage.com
  • *.qnssl.com
  • TCP 16088
  • TCP 80
  • TCP 443
In addition, the following Amazon Web Services (AWS) IP addresses may be used by Command:
  • 44.224.7.197
  • 54.68.33.95
  • 54.203.29.115
  • 54.244.176.17
  • 44.224.33.144
  • 54.245.202.189
  • 35.161.152.226
  • 52.32.207.94
  • 100.22.12.205
  • 52.34.209.174
  • 52.40.83.238
  • 34.222.210.9
Command Bytello
Ensure the following addresses and ports are whitelisted and open on the network firewall:
  • command.dms.bytello.com
  • dms.bytello.com
  • api-gb.bytello.com
  • api-gb.ifpserver.com
  • iot.ifpserver.com
  • iot-broker.ifpserver.com
  • usa-cvte-store-pub.s3-us-west-2.amazonaws.com
  • usa-cvte-store.s3-us-west-2.amazonaws.com
  • usa-cstore.seewo.com
  • d35dypn5h7g5i6.cloudfront.net
  • iwbota.com

Canvas on Android OS
The Canvas app on your Clear Touch display requires a network connection in order to auto-activate the software.  The following domain is required for auto-activation
  1. http://licenseapi.nuiteq.com/hard/

Automatic Time & Date on Android OS
The Android OS will automatically update the time and date by default.  This feature can be enabled by navigating to Android Settings menu, selecting the "Date & Time" section, and checking the option for "Automatic Date & Time".   This feature uses the following port and domains to reference the correct time and date information.
  1. 2.android.pool.ntp.org (6000U, 5000C, and 7000X Default NTP server)
  2. time.android.com (6000K, 7000XE Default NTP server)
  3. 202.120.2.101 (secondary)
  4. cn.pool.ntp.org (secondary)
  5. pool.ntp.org (secondary)
  6. 123 (UDP)
Snowflake
The following domains are used by the Snowflake application for Snow.live integration, account activation and licensing, and image search functionality.
  1. https://licenseapi.nuiteq.com/
  2. https://licenseapi2.nuiteq.com/
  3. https://api.nuiteq.com/
  4. https://snow.live/
  5. https://download.nuiteq.com/

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