After Panel reboots, either after a Firmware Update, Reload, or a Factory Reset, the SHO application will Automatically Open. Select the Floating arrow on the right or left hand side of the display and select the home button
There are two options to resolve the "Sho" app from opening without prompt. Please do the following to resolve this issue.
Open settings > Select Apps > select the SHO app > Select Both the Force Stop button and The Disable Button
Done!
Login in and Advanced then Apps. Select App management > Select the Disable button on the right side of the SHO app.
Select Groups > Select All Devices and select Disable.