Built in PC - Audio Issues within Windows

Built in PC - Audio Issues within Windows

Related Product(s): All PC Modules 

Issue Description: Audio does not work as there is an incorrect audio driver loaded.

Issue Resolution: Go into Device Manager, update drives and/or uninstall the audio drivers listed, reboot the PC and Windows will correctly load the audio drivers needed. 
Check Device Manager

    • Select the Start  button, type Device Manager in the search box, and then select Device Manager from the list of results. Under Sound, video and game controllers, select your sound card, open it, select the Driver tab, and then select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

  • If that didn't work, try this:
    • Uninstall your audio driver: in Device Manager, right-click (or press and hold) the audio driver, and then select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

  • And if that didn't work, try using the generic audio driver that comes with Windows. Here's how:
    • Open Device Manager, right-click (or press and hold) your audio driver > Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.


Restart to apply installed updates.

  • Many updates require you to restart your device. Save your work and close all open applications. Then, select the Start  button, go to Power and select either Update and restart or Update and shut down. 

If for some reason this still does not work, please be sure everything is up to date, we recommend running all Windows updates.
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Keyword(s): Windows 10, Audio, Device Manager, Drivers
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