If your panel's Android operating system has been corrupted, you may see the screen pictured below when you attempt to turn on the panel.
In order to resolve this error, you will need to select the "Factory Data Reset" option outlined in red in the picture above by using the arrow and "enter" keys on the remote for the panel. The panel will not respond to touch input when this error is displayed. Once you have selected the "Factory Data Reset" option, the panel will reboot and you should return to the standard Android home menu.
Correcting Crashing Issues with Canvas on Android
If you encounter issues with the Canvas app crashing when opening, please use the following steps to resolve the issue. Ensure that the Android OS is connected to the internet either via Ethernet or WiFi. You can check your network connection ...
Internet Access on Android
Internet/Network access on the Android side of the panel can be provided in two ways: 1. Wired- Located on the underside of the panel inputs, you'll find the Ethernet port for a hard-wired network cable. Next, in Android, go to Apps, then Settings, ...
Firmware Files for Clear Touch Panels
*Update 11-15-2022* Firmware files for an optional update to Android 11 are available in the list at the end of this article, this update is only available for the 6000K+ series panels. IMPORTANT: To perform a manual firmware reload of your panel, ...
By Passing Sho App After Firmware Update (6000K+ Series)
By Passing Sho App After Recent Firmware Update 1. After Panel reboots, either after a Firmware Update, Reload, or a Factory Reset, click "Deny" on the first 3 Permissions requested 2. On the next 3 Permissions requested, you must click "Don't Ask ...
Android Browser Zoomed In Fix
Please follow the steps below to fix the issue of having the Android Browser being zoomed in: 1. Open the browser application. 2. Select the three dots on the top right of the screen. 3.Select "Settings" 4. Select "Advanced" and change the Switch ...